Wendy's — Restaurant in Moon Township

A few of my work buddy’s and I went to this Wendy’s on our lunch break. note this- when we got there it was dead, the workers having conversations with each other. we ordered our food they both got theirs and I’m waiting for mine. It gets busy and everyone who ordered after me get their food. Finally a half an hour later when I have to go back for work I cut my loss and ask for a refund. The guy working the drive through comes up all pissed off saying that there is only 3 of them working, he then proceeds to type on the computer aggressively, takes the cash out and throws it at me. Then yelled to everyone else in the store they are not taking any more orders for a while. I used to work in fast food and understand they don’t have a lot of workers. But You the guy who refunded me , you need to chill. Idk why you were mad at me. I had places to get to, I waited a half an hour for food, you guys weren’t busy when I ordered, and multiple people got...

I ordered a #2 small combo and asked for chili instead of fries. I was charged $1 extra for the substitution. In the past I have been able to make a sub for a combo side with no charge at any Wendy's I've been to across the country including this one. Nevertheless the asst mgr told me they've always charged which isn't true. Since this visit I've been to 3 other Wendy's with no charge for a substitution. Additionally they upcharged me for a medium drink even though I asked for a small. Apparently when they don't have small cups the customer gets an upcharge. I contacted Wendy's customer service and was told that individual franchises are free to set their own prices. No help there. I can be understanding with many things but being nickeled and dimed is not one of them.

What I learned here is (1)each franchise can set their own prices, (2)this franchise has made the decision to rip off the customer and (3) corporate appears to...

Went there today. Spent 51 dollars. Only to get chicken that is so hard and tastes like plastic. The lady wasn't wearing gloves when she made our food. My wraps were destroyed and missing half the ingredients. My son got a kids meal only to get SPICY freaking nuggets which he can't eat. And they were also hard as a rock. I can't get a hold of anyone I have been calling. The phone sits on busy like they have the phone turned off. The guy who took our order was nice. But my god 51 dollars worth of food. Only to have half of it unable to eat. Have been trying to get it fixed but again I cannot reach anyone. When I did get someone to answer they set the phone down and for 10 minutes I heard them complain about the restaurant and how lazy their staff is. Instead of someone talking to me. Now the phone is busy again. I understand fast food is hard. But my god spicy nuggets? Just because you didn't feel like making new...