GoGo Sushi Express and Grill — Restaurant in Moore

Follow-up to owners comments - really, you actually observed what occurred at our table and did nothing ... absolutely NOTHING?!?! Well, that tells me everything I need to know about your management style - the customer is never right and the owner / management LIES on the review response to make an unacceptable excuse seem like the customer did something inappropriate. HARDLY!!! . Best wishing when you're business closes because, after reading multiple reviews, you definitely don't understand anything about hospitality in an industry where it's the CUSTOMERS choice where they spend their money based on quality customer service ... which DOES NOT EXIST at this place! There's too many other EXCELLENT choices for sushi than to have to deal with this stupidity!!!

Definitely won't be back !! We had a group of 9 and spent $178. When we finished ordering, we chose their largest group of tables and pulled another small one over to accommodate everyone. The very rude lady working the floor immediately came over and told us we can't pull a table together to accommodate our group. Apparently that 1 individual had to set at a table by themself.Never heard of such! I could understand if the restaurant was packed but it was just us and 2 other tables. By the time we left, I think there were 3 other tables occupied. Definitely wasn't a booming business time so really? As we're eating, one in our party literally had their fork in their hand eating off their plate and a guy came by and asked to take the plate. I literally said "can you not see she's still eating and has a fork in her hand?!?!" Finally, upon departure, we had just stood up and about to walk to the door when the very rude lady almost ran us over with the cart the soy sauce was on. Seriously, and this is why i tipped generously at the register to receive this quality of hospitality? I think not !!! Personally, I recommend going somewhere else where the customer is accommodated graciously, attended to with utmost respect and manners, and appreciated for their generosity given instead of trying to plow them down with the soy sauce cart with a frown that would've looked better on a halloween costume! NEVER AGAIN will I be back and waste my money in this ungrateful, less than...

Edit: After seeing the owner's response I stand by my decision to not return. For as long as I've been coming here there has only been 2 sushi stations. B.s. excuse. You didn't prioritize orders based on how they came in, we ordered something difficult and you just didn't want to make it. Short staffed? Never had service this bad, been coming for years. Do better gogo, maybe this is why your other location had to close.

I have been a customer of GoGo Sushi since 2017/2018, eating there several times a month, and they have had the best sushi I've found in OKC. To the extent that I've been willing to wait 15-30 minutes to get my food. That changed today. We had such a poor experience that we won't be returning. I went in with my wife and son, we ordered a hibachi meal for my 2 y/o and 3 specialty rolls for me and my wife. Within 10 minutes we had the hibachi for my 2 y/o and he loved it. After 30 minutes we still had not received our sushi, but saw the two groups of people AFTER us in line receive their sushi rolls. When my wife asked why they got their food before us the sushi "chef" very rudely and with lots of attitude replied that she "had the ticket and would get to ours when she could". We waited an additional 7 minutes, which by this time my 2 y/o had finished eating, and as we saw other tables AFTER us receive their sushi rolls my wife again asked where ours was. The response was "They ordered rolls that were easier to make so we did them first". I couldn't believe it. A restaurant that makes food in an order based on difficulty? Unheard of. The food should go out in the order it was received. Completely unacceptable GoGo Sushi. Needless to say we got a refund for the rolls that we didn't receive - which still weren't prepared (40-45 min after arriving) - and will not...

It was really popping when I walked in lots of to go orders and customers waiting on their food. Was really looking forward to their food since I’ve been craving sushi for a while, but it was just average I ordered the Mussels of the appetizer menu and didn’t know which one was raw and which one was cooked so I asked the cashier and she said anything in red is raw and anything in black is cooked. Not knowing what to order I asked if she could make a suggestion and I went with the surf and turf or something surf can’t really remember the name but I found the calamari that was breaded very chewy and dry, even though it was covered in mayo sauce, and a green sauce, and the crab that was inside of the role was like little bits and pieces of imitation crab meat like the one you get from the grocery store Maybe I’m sounding too specific but I’m just I’m just wanting to share my experience not a big fan of the sushi roll I ordered the muscles were not bad and the miso soup was actually good. I think the prices are not bad either, but I would just rate this place average. One really cool thing about there though is that my drink came in this really cool cup that I can take home and reuse so I posted a picture so you can see what it looks like and wish I taken a picture of the food, but I was...