Burger King — Restaurant in Mooresville

Went through the drive through around 8:30pm. Asked what came on one of the burgers. Then we asked for two of those burgers but we made modifications. We only ordered 5 food items and one drink. We repeated the sandwich orders back to the person taking our order. They just asked if the screen was correct without repeating it back to us.. We repeated it 3 times to the person that took our order. We asked if she got what we ordered and she said yes. We pulled up to the first window. We asked the cashier to please double check our burger order. Because the screen didn't match what asked for. He said ok, let me tell the kitchen staff. The manager came to window snapping at the cashier and told him that isn't what we ordered. She said that I repeated their order back to them 3 times. The cashier apologized for his manager's actions and behavior. He said unfortunately, miscommunication happens. We said it is ok, we understand. The cashier was more professional and put together than manager, sadly. We received our burgers, only for the sandwiches to be cold and have the things that I asked for not to be on our food. I had two bottom buns. One of the buns had crusty, crunchy white stuff on it. In the time that it takes to scrape off the old product. You can make a new sandwich. We rarely go out, due to the economy. It was waste of time and money.

I've worked in fastfood for 10yrs. I understand it is the holidays and most people are rude. I understand that you cannot make everyone happy. I also, know to treat everyone fairly. I hope that the manager is able to find her peace again,...

All the staff are polite apart from the manager. I’ve been there twice in the past 2 weeks and she has a serious attitude problem.

The first experience she charged me 16 cents a piece for a BBQ sauces. I’ve been eating at burger king for 25 years.. I’ve never ever been charged for a sauce lol. She also fills your cup to the top with ice, you get maybe a quarter of a cup of actual soda.

Then for my second run in, I just picked up my family’s mobile order, got home and realized they had screwed up the order.. No big deal, accidents happen. I drive 15 minutes out of my way, back to the BK and I politely tell them they messed up two of the burgers. Girl tells me they’ll fix it and to pull around.

Im greeted by the wicked witch of the west manager, she snatches the bag out of my hands, looks up at the screen, looks inside the bag clearly insinuating that I was trying to get free food. She then realizes it’s wrong says “oh my god” storms into the kitchen. Then she brings the correct food back and sarcastically tells me to have a good night. She clearly has stability issues and should take some classes on customer service or seek some...

The lady at the drive thru opened her window and quickly shoved the bags holding our order at me and when I checked them real quick to confirm all was well she rudely shouted "everything's in there everything's in there, here are your drinks here are your drinks!! I said excuse ME, I was just checking and please don't be so rude! She acted poorly to put it mildly and shouted how her customers always compliment her. Well, not all of them obviously. She was rude last week as well, but I didn't say anything assuming she may have been having a bad day. She's always a bit rude, but today with no line as last week, there's just no excuse. Nope, just very rude. Telling my neighbors about the negative experience, they said they had stopped going there for quite a while now, for the same reasons. PS, she forgot the straws....