Pizza Express — Restaurant in Moraine

Terrible, inconsiderate, uncaring, bad customer service. Driving to West Carrollton, I called @ 3:55 pm Friday & was put on hold for 15 minutes until I was disconnected. I called back, it was busy. I called back & was put on hold again, so I hung up as I was almost to my destination, & I detoured to the Pizza Express to order in person. Inside I could see the girl in the back who answered a ringing phone and put that person on hold. She saw me and came to the front counter where I asked why I’ve repeatedly been put on hold & forgotten about. She gave me some nonsense excuses. When I asked how long it would be if I ordered something, she told me 35 minutes, so I decided to leave. This is the 2nd time in 6 months this has happened with the phones, which is bad customer service. Why even answer the phone if all you’re going to do is put people on hold forever. I’d rather they not answer the phone at all instead of putting me on an indefinite hold with the false sense that somebody will come back and take my order. If you’re that busy, then either hire more employees, invest in online ordering, or put a voice message that says something like “We’re Sorry, but we are experiencing high call volumes at this time and can’t answer your call. Please call back later. Thank you.” Anything else is unacceptable. I wish I could give no star since I...

ķ Is Unbelievable I order from my favorite Pizza Place And I Get My Pizza And The Whole Entire Pizza Was Burnt Cold And Old I've Been Buying From Here For Years And This 1 freaking time I order and buy i get a pizza that probably Was Sitting Out For Someone That didn't Pick it up onfg this is what you call very bad Buisnes people work too damn hard for they money and give it away to show support to you guys by buying your food and y9u go and pull this shit no you will not get by with this I can promise you that so Everyone if you by this shit make sure when it gets dropped off make sure it's HOT AND LOOKS GOOD AN NOT ALL OLD AND STALE LOOKING DONT MAKE THE SAME EXACT MISTAKE 8 DONE I BE DAMNED IF I FEED MY KIDS YHIS OLD STALE...

UPFATE: The last few times that we've ordered, our food arrived sooner than the time given for delivery! Kudos to Pizza Express!!

We order, for delivery, from here quite often. Most everything that we've ordered has been hot and delicious. But, the delivery time is terrible! (to say the least) I was told it would be 75-90 minutes when I ordered today. It has now been almost two hours and still no food. I called, they told me that the driver is on the way. I suggest they hire another delivery driver or two. If they do that, and the delivery times get better, I would change my rating...