Overall, it's not worth the visit right now. Maybe a dine in experience with a ton of spare time would've been better. Might try again in a few months after they get more comfortable since I LOVE the Ashland location. Definitely need to revaluate their to go ordering system. Let's get into the details.
The good: nicely decorated, clean, bartender was very helpful, staff was friendly. However, I personally go to a restaurant to eat. Not to admire decorations or chat with staff.
The bad: We got there right as they opened the doors, and we were the first ones to put in to-go order. Somehow, there were people getting to go orders before us. OK, fair enough, maybe they called them in? Seems unlikely to me since when I called, I was told that no orders could be placed before 11 and to call back after 11. We were directed to sit in the back corner of the restaurant while we waited. We were not permitted to sit at the bar or near the doors due to the fact that "it got too crowded yesterday." It's not too terrible except for the fact that the speaker back there is both incredibly loud and cuts in and out randomly throughout songs with an agitating static sound. Ok, whatever, we won't be here long, right? So wrong. An hour and a half. New business just opened. I'm expecting a little bit of a wait, but an hour and a half? For the first people to order? During this time, we watched the table next to us be seated, eat, leave, be cleaned, be seated AGAIN, then be halfway through their meals before we ever got ours to go. There's no reason I can possibly think for that to have happened. Couple that with the fact that our tickets show our order wasn't even put in until 11:35 made for a very frustrating wait. I had enough time to go to the bar, order, drink a mocktail, and still sat back down to wait longer. There was a woman who came in 30 mins after us who was told it would be a 15-minute wait on takeout. She waited for 30 minutes and then left without her food. We had already paid and figured we would wait it out. Our meals start to come out, and there's 10 minutes in between each order. By the time we left, the first person got cold soggy fries because she had to wait for every else's food to come out. The waitress apologized for our wait but offered no other consolation. For an hour and a half wait, I would've at least given a couple of coupons or a small discount as an apology. The food itself was hit or miss. I could tell the loaded fries had potential to be good, but cold fries and stuck together cheese are not tasty. Philly cheese steak and reuben were average, not bad, but the bread was soggy from the wait. I do not recommend the Mac and cheese at all. Obviously, it was cold, but even warm, it would have been a tasteless stuck together mass of pasta. I wanted the onion soup that I had at the Winchester location, but they were out, understandable, but still disappointing. Chips were so great while warm, pimento cheese was good, but be warned it is on the sweeter side if that isn't your thing. The ranch was delicious, as were the burgers I was told by my coworkers.
Despite the good this visit was altogether an uncomfortable, long, hangry, wait. It is far too loud and crowded for me to ever consider coming with small children, so lunch break would be the only time I could really stop by. However, I highly doubt that anybody has well over an hour to wait around on food, much less have time to eat it. If I had to guess, I would almost say the waitress forgot to put our tickets in, whatever everyone makes mistakes. But to me, the important thing is to own up to the mistake and fix it appropriately. Not to completely ignore the fact that there is an issue. This is disappointing to me as I actually quite like FP, just maybe not this...
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