Carl's Jr. — Restaurant in Moreno Valley

On June 30th, around 6:30 pm, I visited Carl's Jr. for the first time in years and ordered a chicken sandwich. Upon taking it home and unwrapping it, I discovered that the bottom of the sandwich was covered in black mold. This disturbing finding immediately triggered a gag reflex. I promptly called the restaurant to report the issue and requested to speak with the manager. The staff member, Melissa, informed me that there was no manager on duty at the time, only a shift person who was unavailable until 7:00 pm. Despite my request to hold until the shift person returned, Melissa declined, and when I asked again at 6:59 pm, she put the phone on hold without returning. After being disconnected, I called back twice, but no one answered. When I blocked my number and called again, Melissa answered and claimed to have spoken with her manager, Carman. She told me to call back the next day at 9:00 am to speak with her. I am extremely dissatisfied with the handling of this situation. The presence of mold in my food is unacceptable, and the restaurant's response has been inadequate. I intend to pursue this...

Drive thru menu had Rib burger advertising so I tried ordering one just for them to tell me a while minute later they don't have it anymore, so I was forced to order s All natural burger and asked for ranch after paying $10.30 regular combo...pull to window for food just to be told to park in front because my order wasn't ready. After seating in my car in the heat for 10min I get out and walk in wait 3 extra minutes. Food comes out with No Ranch, manager offers me a dessert which I didn't care for. I wanted a 2 or 3 dollar discount since I didn't believe the meal to be worth $10.30. Bad Services ALL THE TIME and this is 1st review. This place is handled poorly. And I NEVER see any other nationality but Mexicans working here. I mean can any other students of different nationalities get hired here. IDK last time...

I work for uber eats and KARINA was incharged on 11/18 at 1am i went to pick up a order, I see the cone in the drive thur no big deal I go to the door and knock no answer, I called and after the third time of me calling she would pick it up and not say anything and hanging up on me.... so I said are you not full filing orders she says well here's your order! SO IT WAS ALREADY READY AND YOU ACTED LIKE THAT AS A SHIFT LEADER!?!?! Wow she said they are not allowed to answer the phone due to scams!!! So just pick it up and hang up and everyone? Ummmm i have it all on video sent into corporate this place needs someone more professional in charge! As she says proudly showing her name on her sweater " go ahead make a complaint...