Panda Express — Restaurant in Morgan Hill

I know that one doesn't go to Panda Express for authentic, great Chinese food but it is usually reasonably good and the prices aren't too bad. The wife and I have been to Panda's all over and the experience you get is pretty much the same. Well we've been to both of the ones here in Morgan Hill and they both kinda suck. Not sure why but the food always seems like it's been sitting too long or something.

Tonight we decided to come in because it was 9pm and many of the restaurants in Morgan Hill shut down about that time. I looked at Panda's website and it said that this one was open until 10pm. Great, we've got an hour before they close! Well we walk in the door at 9:06 and about half of the dishes are either empty or look like they've been there WAY too long. The beef dish I was looking to get had about 3 pieces of meat in the tray that looked like beef jerky. I asked the guy at the counter if they were making more and he said the the cook told him that they weren't making any more food. I get it, it's a Saturday night, you're teenagers and you want to go home and party or play video games or something. Also no one likes to waste food. But gimme a break it's about an hour before closing! The kid tells me that they usually shut the kitchen down about 45 minutes before closing. I look at my watch and it is now 9:07pm. I say, "It's not 45 minutes before closing it's only 9:07." He says, "Look I'm just telling you what the cook said." Not only that but look at the picture I took. The beef had obviously been sitting there for at least 20 minutes. So basically they like to shut down about an hour and a half before closing.

So I turned around and walked out. I can understand if it was 9:45 or even 9:30. But it was 9:07!!! You don't close for another 53 minutes! Customers should be able to get the food they want and not be forced to eat something that's been sitting on the steam table for half an hour! This is unacceptable. Not only will I never go to this Panda Express ever again, I will probably not go to ANY...

The staff was friendly, when they were ready to help me. I walked in and was greeted with a brief smile but had to wait about 6 minutes before verbally being acknowledged. A small "We'll be right with you" would have been a warmer welcome. They appeared to be barely be opening and setting up as there were only a handful of options ready to serve about 10:40am (our arrival), but they had opened at 10am. We had to wait for some of the entrees we chose (about 15min), but more than expected and without a wait time provided. If I had been given the estimated ready time, I likely would have adjusted my options. Besides a few hard crunchy rice bites the food was great and will possibly...

Amount of food given/employee professionalism horrible! While waiting for fresh string bean chicken..i had ordered half frid rice and chow mein...i had asked the server to add more fried rice and she said thats amount the give.its more like 3 scoops of tablespoons of rice. I had asked to speak to the manager and the server said they are not around. I should have just gone to the Panda in San Jose (the plant)or even the Panda on Dunne at least those two places. Are more generous then 3 tablespoonfuls of fried rice.I will not come here again. This establishments give good quality Panda express food a horrible name...