Pete's Pizza & Italian Grill

Worst customer service ever I hope who claimed to be the manager was not the manager last night when I had my issue with the wrong food delivered. First of all when I called to kindly let the lady know at petes my turkey and Mayo I ordered was delivered with onions and everything on it. She refused to re deliver because I did not tip. Well excuse me for being tight on my budget and not having much money. I didn’t know you are required to tip to get good service. Second of all the delivery was 2 blocks literally 2 blocks. I paid my delivery charge like everyone else.

So she refused to replace the hoagie because I said turkey and Mayo when I ordered it.

( note not everyone is from New Jersey and a expert on ordering hoagies) to me saying turkey and Mayo ment that’s all I wanted on there.. but to Pete’s it means you want everything on it. I have lived in nj for 6 months. I have ordered that sandwich from 8 different places and never did I get the wrong sandwich.

In conclusion the lady who claimed to be a manger at Pete’s was extremely rude. Said there going to loose a delivery because I didn’t tip ( for a 2 block order) and a sandwich.

Well excuse me for wanting the right order. The o my reason why she replaced it is because I begged . I work in management I have years of training and that is horrible customer service.

I WILL NEVER ORDER FROM PETES EVER AGAIN If your not a expert on ordering hoagies in jersey I would not recommend either. LOL DONT FORGET TO TIP so they give you great service