Pete's Pizza & Italian Grill — Restaurant in Mount Ephraim

Worst customer service ever I hope who claimed to be the manager was not the manager last night when I had my issue with the wrong food delivered. First of all when I called to kindly let the lady know at petes my turkey and Mayo I ordered was delivered with onions and everything on it. She refused to re deliver because I did not tip. Well excuse me for being tight on my budget and not having much money. I didn’t know you are required to tip to get good service. Second of all the delivery was 2 blocks literally 2 blocks. I paid my delivery charge like everyone else.

So she refused to replace the hoagie because I said turkey and Mayo when I ordered it.

( note not everyone is from New Jersey and a expert on ordering hoagies) to me saying turkey and Mayo ment that’s all I wanted on there.. but to Pete’s it means you want everything on it. I have lived in nj for 6 months. I have ordered that sandwich from 8 different places and never did I get the wrong sandwich.

In conclusion the lady who claimed to be a manger at Pete’s was extremely rude. Said there going to loose a delivery because I didn’t tip ( for a 2 block order) and a sandwich.

Well excuse me for wanting the right order. The o my reason why she replaced it is because I begged . I work in management I have years of training and that is horrible customer service.

I WILL NEVER ORDER FROM PETES EVER AGAIN If your not a expert on ordering hoagies in jersey I would not recommend either. LOL DONT FORGET TO TIP so they give you...

The only reason I'm giving this a 1 star is because of the owners additude and lack of professionalism. We order from there all there all the time but after the way she just spoke to me , we'll never go back. If a regular paying customer gives you feedback about anything in your business, you accept it with a thanks. Getting mouthy and defensive is not how you handle it. Talking to your customers like your couldn't care less about what they have to say comes across as if you don't care about retaining them as a customer. So, I'll take my...

I will never come here again. The owner was so rude not only to me, but you her staff as well. She was extremely mean to her at least 16-year-old employee. I haven’t been there since Pete left the business and now I remember why this place hasn’t been the same since Pete left. I ordered a slice of plain pizza and asked if she had Small box to put my slice in because it was to go on my way to work and she laughed at me and said we don’t do that and handed me my plate and pizza and put it in a...