Erik's DeliCafé — Restaurant in Mountain View

Ordered from Grubhub at 6 PM. Stayed in a hotel with a clear sign and easily found by others (e.g., Uber) via GPS. It's 7:30 now and the food still isn't here. Driver first went to a gas station, even though I specified my room number in my address. I don't know why he would think a gas station would contain a specific room number. He then suggested I meet him at a different hotel nearby. It took the driver 10 minutes of driving in a square 1/10th of a mile to find the hotel. My order was a sandwich and a cookie. It will remain a mystery for the rest of my life as to why it took this place more than an hour to prepare the sandwich and put a cookie in a...

I work nearby, and buy a meal 1-2x/week here - on average. On weekends you can get a free small soup or salad with a sandwich order. They also offer 10% Senior discounts and discounts for those who work in the same shopping center. Of course, only one free item OR discount per order!

Staff here are friendly and responsive to special requests. They remember me, even though I don't stop in every day.

Food is good and in reasonable quantity. Service is normally very fast.

They do stay open until 9 pm, but honestly, traffic is very light between 7-9pm, and I can fully understand why they might close out some items before officially closing...

The food here tastes good, but recently the overall service and preparation need work. It seems they are understaffed as sometimes it takes them a while to prepare the food. One time I think they forgot my order, but they eventually realized it. So the employee proceeded to make me a different salad than I had ordered. Another time the wait in a short line was long because their credit card reader was having technical issues. The salsa ranch salad was pretty good, but was a little difficult to eat since the lettuce wasn’t cut to...