Starbucks Coffee Company — Restaurant in Mountlake Terrace

I’ve been wanting to write a review for awhile now, but decide not to and just look for the positive at this location. The problem is that this particular Starbucks consistently gets things wrong. It’s to the point where I’m going to start driving out of my way to get my coffee somewhere else. In general, I get drinks hot when I ask for iced, they forget to put cream or sweetener in there, the drive through takes forever, etc on a pretty regular basis. I thought it was me for a little while, but it’s too consistent and when double checking my orders on the app, they’re ordered correctly. Today, I did a mobile order and included a toasted bagel. I sent my 16 year old in to get the items and he comes out and we go on our way to school. He picks up thebag and there is literally a knife and cream cheese in it.....that’s it. We turn around, he goes back in and they tell him they’re “out of bagels”. So you’re giving out bags with cream cheese? I’m confused! He instead asks for a piece of coffee cake and they give him the smallest, stalest piece of coffee cake. Again, I’ve had pretty consistent issues with this place, but avoid writing bad reviews. This is kind of the last...

I wanted to update since I saw the reply and saw the girls again this morning. I think I got their names. I believe they are Keeda and Trisha? I'm still not sure about the name of the gentleman. I was there early this morning and was happy to see 3 happy baristas at the window! I can't remember their names, but it's 2 ladies and one gentleman all in glasses. I've come a few times when these 3 or at least the 2 gals are working at the window together and they're always in happy moods laughing together and the girls are always excited to say hi to my pup. Puts me in a good mood...

I had previously placed an order through the mobile app, and when I got to the drive-thru window, I encountered Employee John, who was quite rude. He insisted that I should have ordered 12-15 minutes earlier. However, I had actually placed my order just 10 minutes before arriving, and it likely had just appeared on their screen. There were no other cars in line, and I noticed five other employees just standing around. I had never seen John there before, and after this experience, I won’t be returning. The customer service was disappointing, and I’ll be taking my...