Wendy's — Restaurant in Muncie

Nothing but good thing happing here. It started bad but the young lady still gave me my first day fall chili. Then I found out their scan gun was not working right so I didn't get my points like i should have. Then I noticed they were having a managers meeting and had to say a few things, after the young man that was leading the meeting gave me free meal ticket for not getting my points. I spoke of 3 different people at this meeting 1 of which I hope she get another raise or something she is a very good worker and knows how to speak to people and handle situations regardless of the situation. She works at the Wendy's on McGalliard and hopefully she becomes a manager or district manager or something because she deserves something good. Oh and there was a 4th person that helped with the points later on and I want to thank you! As of your jobs....keep it up because it seems to me you may be training them right. I could be wrong, but I feel your doing a good job! That makes experiences less stressful and nowadays that seems to be what people need...

I made a mobile order, got inside and waited for my food, to find that part of what I ordered, a chocolate chip cookie, was not available. They offered a free frosty or to make more cookies, about 10 - 12 minutes. I said I would eat my food and wait on the cookies. The burger was very dry and over cooked. The fries were very hard, like they had been sitting for way too long. Once I finished my food, I chilled for a few minutes, then when there was a break from people coming in, I went up to see about the cookie, the guy who took my order was not there and the other crew member, apparently did not know what was going on with the cookies, he disappeared in the back only to return with no cookie, and to tell me it would be a few more minutes. I went and sat back down, and they finally brought out my cookie in a very oily looking wrapper, the cookie was fine, just not very neatly put in the bag. Over all I have had much better experiences at other...

So I place an order thru drive thru but as I pull up to the 1st windows to pay it's not the gal that took my order. The cashier is super nice , however the gal that took my order is rude and condensing.. Like I get it it's a bigger order 2 meals and 2 orders of chicken... But cmon seriously there is 100 💯 no reason to be hateful or rude... Like I didn't mind waiting the extra 5 minutes in drive thru but when it's an extra 12 minutes just sitting at the exterior door down from the drive thru and I have seen your service window handle 4 orders past mine that's a bit irritating .... I am still waiting... Finally got my order 15 minutes after and on top of that fries were double dipped and my sandwich was terrible I couldn't even bite into it the chicken was super tough like it had been reheated numerous times... This ruined my experience at this Wendy's and I recommend staying far...