Update from 8-3-2020. I read the reviews and the customer service is atrocious and after a bad experience on 8-3-2020, I agree. I don't know how they stay in business. I received an email from Jet's stating a sale on an 8 corner pizza for their 42nd anniversary. The pizza had to be ordered online. So when I tried to order it from the link in the email at 6:45 pm, that location said they were not accepting online orders. Therefore I called to inquire why I could not order and if they could accept the order over the phone. The person on the phone stated they turn online ordering off at 7 pm and did not know why it had shut off early. Also, he could not accept the order on phone, other than to charge me the full cost. So I called Cottage Inn in Grand Blanc about their Monday and Tuesday special after it would not give me the special on their online system. However, the person on the phone was more than happy to give me the special via the phone. I brought home one of the best pizzas that I have had in years. Thank you to Cottage Inn and as for Jet's, you just lost a long time customer.
The customer service was good as usual. However, the pepperoni pizza I ordered did not have much cheese on it when I got home. This was very disappointing since I have always enjoyed Jets in the past. But since I cannot trust that I will get a good pizza from Jets, I guess I will no longer...
Read moreThis Jets location has its upsides and downsides. Some of the pizzas are great, while others are not so good. However, overall, they are better than Domino's, Howie's, and Little Caesars.
As far as I know, all Jets locations offer the option to order via text, so people complaining about this Jets location AI need to relax and stop being ignorant. However, I've tried to use the text-to-order option at this location twice, and it hasn't gone through. This is disappointing because using text for orders gives you a 15% discount. I'll give them one more chance; if it doesn't work, I won't return and will try their other nearby location. On a positive note, I've never had any issues with the...
Read moreI love Jets Pizza, but this particular location is a total disservice to the brand others have worked so hard to create and maintain. On my first visit, the product was not fully cooked or heated all the way through and it looked as if a kindergartener had just thrown toppings onto the pie. Clumped up in some places a d barren in others without even cheese to cover the sauce and crust.
On my second visit, I just wanted 2 slices and was told they weren't doing slices at this time. I promptly walked out and will never go back to this location. The product is not good and the service is even worse. For the prices they charge, one would expect a little more. Avoid this location...
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