Jimmy John's — Restaurant in Murfreesboro

HORRIBLE LOCATION I had the worst experience at this location. I have eaten Jimmy John’s since I moved to Murfreesboro in 2009. Since I am a creature of habit, I frequently order the same thing, a Beach Club sandwich. One stormy night, I was just getting over an illness and had suddenly gotten my appetite back. The only thing I wanted was my go-to sandwich, so I bundled up to drive 15 minutes the nearest open Jimmy John’s. I got my sandwich and drove back home in the pouring rain. As I settled in on my couch to warm up and eat my sandwich, I take the first bite and immediately am repulsed by a foul taste. I spit it out and was still left with a bad taste in my mouth. Because I was afraid my taste buds were skewed due to my recent illness, I let my boyfriend taste the sandwich to confirm whether or not the ingredients were rancid. He spat the sandwich out faster than I did which confirmed that something in the sandwich was off. Upon further investigation, we discovered that the guacamole on the sandwich was bad. I then called the store to explain what was going on and asked for a replacement sandwich another day since the weather was so bad and it was late. The manager on duty, Tristian, told me that we couldn’t give me a replacement sandwich nor a refund unless I brought back 100% off the sandwich. I then explained to him that I had taken a tiny bite of the sandwich and tasted the bad guacamole. He rebutted my claims by saying that he had tasted the guacamole that day and it tasted fine to him. At this point, I was tired and hungry, so I wasn’t in the mood for a debate. I asked him for his manager’s number to talk about it tomorrow. The next day, I called back to speak to Shawn. I explained the issue and told him that I still had the sandwich. Instead of either offering to replace or refund the sandwich for the inconvenience, I was still given the ridiculous requirement to bring back 100% of the sandwich or they couldn’t do anything for me. Displeased with this service, I called corporate to express my disdain for how I had been treated as a loyal customer. To my displeasure, I was placed on a long hold and once I was finally connected with a person, they offered to take a message for this location’s district manager. No one ever got back with me, so not only did I waste my money on a sandwich that I did not eat, but I was also treated poorly and ignored by a restaurant that I have eaten at for the past TEN years! I will never eat at Jimmy John’s due to both the decline in the quality of ingredients as well as the lack of compassion and professionalism of...

If you claim this location gets your order wrong “every time” I highly doubt that’s the case. While the menu can be a bit chaotic and challenging to read for some.. it’s not the staffs fault people simply don’t read the menu. “I wanted a foot long” (didn’t read the menu) “ I didn’t want Mayo on this” (not even a glance at the menu) “I’ll do a build my own” (HELLO?..where does it even say that?🥴 It doesn’t..READ THE MENU LOL) I worked in the dining hall on campus and order Jimmy John’s about twice a week for lunch for at least a year now and every time, I watch some confused person order their sandwich totally wrong, then get mad at the staff for their own mistake. Somehow, my food is always made correct, fast and delicious. How peculiar. When they’re slammed it might take a few extra minutes(GASP!), you might even have to grab your own bag and napkins(Passes out) The “help yourself” method threw me off at first too but definitely nothing to get upset about. I’m pretty sure it is just another way for them to speed up the process of YOU getting your sandwich. They are also toasting sandwiches now which, you guessed it, adds a bit of time.

Can’t say much about long delivery times except, that you’re ordering lunch from a campus location at lunch time 🤷🏻‍♀️ They also changed the slogan from “freaky fast” to “freaky fresh”. Just FYI.

Being in the food industry myself, this stuff irks me. I will say I’ve seen a couple honest mistakes. Customer orders a #16 staff heard #15 , another time a customer said “let me a TUNA” (exact words lol) staff heard “let me get a TWO” again honest mistake, easy fix. Maybe you’re dealing with a new employee, or maybee, the customer is just having a bad day, and that’s okay too.

Have patience and learn how to scream and cry and throw a fit internally like a normal person. The way some people overreact about something so minuscule is very odd to say the least. Especially when the staff at this location has always been nothing but genuinely kind and helpful. Anyway, this rant is over. Keep up the good work Jimmy Johns you guys are freaky incredible! 👏 and to your customers: Take my advice you guys will be fine...

Hello my door handle was broken off of my locked screen door by dunkin, a delivery driver for jimmy johns while he was delivering a cookie. Dunkin had been instructed by Shawn to come to my house to pick up a sandwich to prove that the sandwich was made incorrectly. I had also asked for a cookie to be delivered since he was coming back. My order was placed online and had been marked LEAVE AT DOOR. I advised Shawn while on the phone with him that I would leave the incorrectly made sandwich outside in the bag in a chair. Dunkin arrived at my house, and despite seeing and grabbing the incorrectly made sandwich and replacing it with a cookie, he pulled on my locked screen door handle so hard that he broke it off. I heard the sound and came to the door. I unlocked the screen door and opened the door from the inside. Dunkin admitted to breaking the door handle and apologized and he hurried and go in his car. I asked dunkin why he pulled on the door in the first place when the food was sitting in the chair outside my door. He replied that it was open the last time he came and got in his vehicle and drove away. I immediately called the store and spoke to Shawn. Shawn admitted that he did not know how to handle it and would forward it to the district manage, Valerie. However when I called the next day he had not given the information to her. I called again and had to leave another message after the weekend went by. Finally, 1 week after it happened. I reached Valerie. She acknowledged that she had received my messages but would not tell me why she had not returned my phone call. This is very disturbing to me. As a manager you should be in a hurry to resolve conflict, not flame the fires and run from it. Which is exactly what she did when she told me she did not have anything to do with it, that I would have to take it up with Dunkin, and hung the phone up in my face. When I called back she told me that her manager wasn’t going to do anything about it either. Now that I have reported it to corporate, still NO ONE has contacted me. This is...