Pizza Hut — Restaurant in Murphy

This is by far the worst Pizza Hut. We called an order in for delivery and they told us that it would be delivered in 30 minutes. One hour later, I called and no one answered the phone at the Murphy location and I got transferred to the call center after 5 minutes. I then told the call center that I was trying to check on my order because it was supposed to be delivered 30 minutes prior. They then transferred me back to the Murphy Pizza Hut, where no one answered the call after 10 minutes. I hung up and called back and got the call center again because the Murphy Pizza Hut wouldn’t answer the phone again.. FINALLY the call center got someone on the phone from Murphy and I told the woman what was going.. to which she argued with me about the time and told me that the driver was dispatched and should be there any minute (they are 2 miles down the road from where we were staying). We waited another 20 minutes.. still no pizza, so we called back and had to go through the call center again because no one answered the phone.. finally got to the Murphy Pizza Hut and they told us that they couldn’t find our order anywhere. This is absolutely ridiculous, especially whenever you have two small children who are hungry and waiting...

Placed a $60 order on the website last night after a hard day of work (including a $10 tip and $5 delivery charge). Had intended on this being two days worth of food. I asked for hand delivery. They use door dash and apparently the dasher decided to "leave it on my porch"--except they didn't. Still don't know where my food went. Tried calling the store twice, but they never answered their phone. Called door dash. They tried the store--still no answer. They tried the dasher who said it was "at my front door." Except I was on my porch and never even saw a car on my road. They sent me to pizza hut customer service. I will receive my food or a refund in 1-3 BUSINESS DAYS!! An hour and a half after delivery estimation rather than a feast, I was in a hypoglycemic state and had oyster crackers and instant potatoes for dinner. I have a headache and no food budget for today. Really bad...

This most recent visit was decent,, just my food was not as hot as I would have liked. My visit previous to this one was a disaster! I waited in a long pick up line that moved very slow. I got to the window and they had given my order to another customer. I had to sit in the parking lot for another 45 minutes so they could remake my food. They brought part of my order out and said they were still cooking the rest. Waited another15 minutes while my food they gave me got cold. Finally got my whole order and it was the wrong pizza. I was fed up and left with what they gave me. So, I think better organization and paying attention to orders and customer satisfaction would be a...