Dutch Bros Coffee — Restaurant in Murray

Hear me out. I have been going to this location since the day they opened. I love this place. However today was extra frustrating as I was on my way to a work meeting. I drove by and saw that there was zero cars in line. I was so excited because I was going to be able to get a coffee before my meeting. Well a woman in a blue truck zoomed past me right into the drive-thru to which the employee working the window came out to the truck to give her a hug and talk to her. Not to take an order not with the iPad. Then she slowly walked inside the truck pulled up and they continued to talk for at least another 10 minutes. I don't know when the order was ever taken for the drink if it ever was. But she handed her drink they continued to talk and fight about a tip. Then she took the money then threw it back in the car. Also, during this time and employee had to come out with an iPad to take my order, clearly because it wasn't being taken out the window and there was no rush to do anything else. But she was very nice and very sweet. Anyways throughout this whole entire ordeal for 10 minutes they both kept looking back at me and the employee kept looking back at me completely disregarding that there was nobody else in line and there should have only taken me 2 minutes. When I finally got to the window she didn't even apologize or anything. In fact she's slightly talks to me as she could tell I was a little upset and then she just turned her head then she took her phone out of her pocket and continue to use it while also pouring drinks. Not sanitary Listen I love this place and I love the employees here so much but this was absolutely awful and I was 5 minutes late...

I love Dutch Bros, and I’m not typically a reviewer by nature. 9/10 times I come here everything is great and the staff is almost always phenomenal. The last two times I have come to the Murray location I have been disappointed though.

Today I ordered a large hot chai latte with cinnamon and nutmeg sprinkles on top. The last two times they have forgotten to put the sprinkles on top. I get a relatively boring vanilla chai so those sprinkles on top go along way with the flavor. The employee that took my order today was amazing, but the one at the window was another story. She literally said a quick hi to me and then the entire time I watched her make my drink she just sat there complaining to her coworker about how cold she was and she just wanted to go home. In all the complaining she forgot not just the sprinkles on my drink, but the vanilla too.

I’m so annoyed. Putting three stars because they are usually great. I’m off to drink my $6 plain...

This is my go to Dutch Bros, but after tonight, I would rather drive to the location that is 3 miles out of the way. I was in line at 9:45 pm, I sat in line for 10 minutes and watched the employees at the window gossip with who I’m assuming is another co-worker, in her personal White Audi, in the drive thru, who was being belligerently LOUD. Screaming, cussing, and after 10 minutes the employee in the car looks over and states very loudly that there are cars behind her that are annoyed, and then continues to tell her story and be disruptive. This was ridiculously unprofessional, at this point there was 4 cars behind me, so I left, because I didn’t want to hear this girl scream anymore. She then very loudly states how we are really annoyed and now we are leaving and the employees just laugh.

I’m all for having fun, and a great work environment, but at some point you still have to maintain professionalism, and this store...