Mr Gatti's Pizza — Restaurant in Murray

So, the family was under the impression i was taking them to a burger joint. As they scrolled through their devices on the 25 minute trip there, I gave no indication we were actually going to Mr.Gattis. When the vehicle came to a halt and the hungry minds aligned with the surprise destination the air was filled with cheering, applause and happiness. Everyone lined up at the buffet line to fill their plates with what they describe as some of the best pizza ever.(I don't know if they mean it or not...but they say the same thing about Snappy Tomato in Mayfield,Ky🤨). There was a modest selection of pizzas for everyone and 3 different pastas available on the hot bar. As I started my plate build with what looked like an Italian spaghetti with oil, roasted tomatoes and red pepper... I finished it with a frame of breadsticks and made my wifes drink and delivered it as I sat down with everyone else. The Olympics were playing on the big screen and the scene was friendly and welcoming. And then...I had a fork full of what looked like an oiled Italian masterpiece only to find it had a higher pepper to oil ratio then I anticipated. As flames crept from my mouth to my abdomen, the heat spread quickly to my brain alerting me of the spicy undertaking I just committed myself to. It was then , as my wife drank peacefully from her glass, I realized NO ONE else had a drink. In that moment, I realized I had failed in teaching my family the importance of having a drink available while dining...as I choked in response to the unexpected inferno, my wife's glass rattled with the sound of bare ice cubes as she extracted the cool water from the bottom of what I was looking for to tame the heat. So, that led the rest of my family to say, hey...we forgot to get a drink. As we all got drinks and refilled my wife's empty glass, I briefed everyone on the scovil rating of the pasta, so they were prepared. It was great, I just wasn't ready for the heat,lol. The pizza was fresh and tasted just like Mr.Gattis pizza always has. The salad bar was cool, fresh and full. The kitchen staff politely asked us if we had any pizza requests. And the game room was fully functional except for one game. The gameroom attendant was friendly, helpful and present. The ticket award ratio was perfect for my crew and after $20 worth of gaming, we cashed out and returned homeward with about 25 bouncy balls, a slithering plastic snake, a rubber pop-up gadget and 5 smiles from everyone. I recommend Mr.Gattis in Murray for a great afternoon of pizza and family friendly...

I can say that this place has gone down hill. I like how they have it where you can request pizza to be in the buffet in Murray KY, but that is the only thing I can personally say I like about it. I called to get the pricing for the buffet, and when someone finally answered my call after waiting, a girl on the other end was laughing and talking to someone for the first 10 seconds of me trying to talk. So, You walk in and you pay for your food. It’s not welcoming at all. It seems like the employees don’t enjoy their job, and it seems like they are just there to goof off and get paid to do absolutely nothing. It’s like you get your food and you sit down. No one cleans the used plates off of your table. Like they are supposed to do. I personally had to walk up to two workers who were just standing next to the room that you rent for a birthday party and ask for them to come and clean off our table. They were just standing there laughing having a good time, swinging their arms like they had nothing else to do. Then when I asked them, they had to ask which table I was at, and I had been there for the past hour and a half, WITH NO SERVICE. The Games in the back arnt even worth playing, most of them will eat your tokens, and not work. I had to pull employee twice today because the games had taken my kids tokens and didn’t even work. Yes, it is cheap compared to some all you can eat buffets in Murray, KY, but the truth is, if you would like to not get service at all, employees don’t even notice that your family of 5 there, the games suck, and you want to be treated like you are just cash coming through the door, then I’d go here, because that’s honestly the best way to...

Gatti's better be glad their pizza is good. I get that it's Saturday night, and there might have been extra wait time, etc. At first, I didn't understand why there were so many people just standing around. Then I noticed a lack of available seating. Then I noticed most of the tables were actually empty, just stacked with dishes. So I asked these 2 kids behind the counter if someone could clean off some of the empty tables (And by "kids", I mean teenagers AND young adults. Okay?!) and they yell across the kitchen at another kid to bus some tables. This kid, 🤦 moved with such sloth and outright lack of enthusiasm, I almost asked for a refund. Took his sweet time making 2 trips to clear off a 4 top, and in between, stopped to chat with a girl (also an employee) at the dish cart. At this point it has been 10 minutes that our family of 3 had been standing in the high traffic area of Gatti's, which was still filling up with people, waiting to get a table. 2 trips for dishes, a pitstop to chat in between, and he still had cups to pick up and wipe the table down. I did it. I did it for him. Ain't nobody got time for that. As a former waitress, I'd've been fired for letting my customers do that. As someone who worked the majority of my life in food service, I would've been embarrassed to let that happen. But, he's not a waiter. All he has to do is bus tables. It was a whole working crew of customer service employees who had absolutely no initiative to serve their customers! Like I said, good pizza, but next time, to-go fo sho. Also, no hand sanny in the dispenser by the food bar and...