Cotija's Mexican Grill & Seafood — Restaurant in Murrieta

The worst experience I have ever had in a restaurant!!!!!DO NOT GO HERE THE SERVICE IS HORRIBLE THE GIRLS WHO TAKE YOUR ORDER ARE THE RUDEST PEOPLE I have ever interacted with I Called to place a to-go order and this girl answers and say cotija's I said " hiiii I'd" and then got interrupted by her saying hold on!!!!they then left me on hold for 10 min I hung the phone up thinking they might have been busy and forgot about me, so I called back again no answer, called back again no answer by that time I had already gotten gas and drove to the restaurant I walk in and the phone is on the counter and off the hook so I became upset I told the girl I had tried to make an order to pick up and she left me on hold for 10 min and I kept trying to call back but no one answered looks like you left the phone off the hook and asked to speak to the manager the girl was so rude to me and said she not here and rolled her eyes at me, so I asked if there is anyone I can speak to and she turns and yells to the back to an other girl "hey there's some girl up here complaining "- then that girl proceeded to tell me she was busy and didn't have time and that the manager isn't here she'll be here tomorrow you can come in and complain to her if you want" she then turns to the first girl and says hey you can hang the phone up now and smiles at her!!!! I have never been treated this way by any one I'm a business owner my self and I'm in complete utter shock the way these two young girls spoke to me and treated me and handle that buisness that way I just had gotten off work and was tired and just wanted to grab food to take home to my family but I will never I mean never return to this place again those little girls need to realize this is their job and you can't treat customers that way I'm so angry and can't believe they handle business...

Drove through tonight at 8:44pm and ordered our meal. When we arrived home we noticed our three Carne asada tacos were missing and called the restaurant to notify them. Immediately, Rosie claimed she packed the one bag herself, implying I was lying. I reiterated that they were missing, so she told me to come back. After eating our crispy tacos, we realized we didn't need to drive back tonight. So, we called and asked if they had found them and realized their mistake yet, and to ask for credit because we no longer wanted to make the drive back. Rosie again claimed that two of them packed the one bag and they were there. Once again, I assured them they were not and that I frequent their establishment quite often and have never tried to defraud them, but to no avail. Very rude, unprofessional, incompentent, and dishonest. It is sometimes hit or miss on the food, especially Wednesdays, but our kids really wanted it after Bible study. The chicken tacos were very dry and too large of chunks. Beans were good, fries were supposed to be well done, but were not. Also, they switched to packaged salsa instead of fresh. Boo. And, the one time we ordered inside, there was a very strong sewage smell. They have...

Not pleased at all. Tried to make a quick stop in the drive thru for my lunch break. I had never been here before. I asked if the Torta's came with fries. I was told yes. I ordered the torta and a drink. Waited way too long for my order and it didnt have fries. I went into the resturaunt to ask and very rudely, 'Vicky' told me that the tortas did not come with the fries. I said that I specifically asked because I hadnt been there before. I was told to look at the menu. I told her again, that thats why I asked if it came with fries. Vicky then told me that she didnt hear my question. If you didnt hear my question, why did you answer yes?! I was given the option buy fries. I asked for a refund, which was very rudely given. For a first impression with this business, terrible. I wasnt even given a sorry for the misunderstanding. It wouldnt have killed her to refund the drink too as an apology for also wasting my time. Im also glad I didnt eat here because the interior...