Fazoli's — Restaurant in Muskegon

Used to be one of my all-time favorite places to go out to eat with my family as a child we would go every Friday night for dinner the food was always amazing they used to have an employee walk around with a basket of breadsticks and they would just load you right up hot fresh breadsticks that give you the whole basket if you asked them to, I'm really sad I cannot give this the five-star rating I would have 10 years ago unfortunately this business is giving quite a few signs most dying businesses do I still go there about once a month even though the service is usually terrible and they're usually out of something I'm trying to order for example I usually go there and get the supreme sampler which is a sample platter including spaghetti, penne, lasagna and chicken alfredo. I really don't like chicken alfredo so I usually get the ultimate sampler and substitute the Alfredo with another slice of lasagna the last few times I went there they were out of lasagna, so instead I just did two portions of spaghetti and two portions of penne which is a little plain lol, on top of that they never give you the food at the window now they have to pull forward and usually sit for about 10 minutes before your food is brought out to you which is crazy because there's never anyone there when I go the parking lot is completely empty to the point where I'm wondering if they're even open, really sad to see that place used to be jam-packed and have the most amazing food service and atmosphere and it just doesn't have any of those things anymore really hope someone that cares purchases the business and gets it back to where it used to be it would be really sad to see it shut down I'd rather have the bad version of it that it is now then see it shut...

I ordered online @ Fazoli’s 3/11/22… During the ordering process which I chose delivery, it was never disclosed that Door Dash provided the delivery. I spent 70.00 supporting a local eatery. However I never received the order, even after giving specific details of how to get to my door. I called Door Dash we apologized and stated they would refund the store since I made the purchase at the store. I was cool with that and the next morning called to speak with a store manager at Fazoli’s and was told I could come in and get a cash refund. Well 4 days later when I went to get that refund. I was embarrassed at the store by the manager who appeared to have white flour on her shirt and it was sloppily untucked. I was after left at the register where an undisclosed amount of time by the cashier who tried to come back and tell me refunds weren’t given. At not one time would the manager look at the email I had that I was trying to show them that accounted for Door Dad’s refund. I was even lied to when told that I had not made the process through Fazoli’s online process. When one is in a customer service situation and in a position such as the lady who gave me a 1-800-Fazoli’s number but not her name. The manager who I could pick out of a line up was unprofessional and dishonest, so you know she can’t be trustworthy. She tried to get “ghetto” and show off in front of her team members and say I handled this with a smile, all with a frown being aggravating during an already touchy situation. This is a terrible place to dine. The manager has no control over the waiting lobby or patrons! This is from a mad mom...

Disappointing take-out at this location. I ordered a baked lasagna for myself, many of the noodles were hard and uncooked. I ordered a Chicken Fettuccine Alfredo for my wife, super salty chicken and the "Alfredo" was more like a flour gravy than alfredo. The two salads were wilted and we had to pick out brown lettuce. We had a Grand Rapids location cater an event for us and in that case, the 3 big pans of baked lasagna (and sides) were excellent. I was in the mood for some more of that, so I ordered take-out from this location, so disappointed. I don't know if more care goes into the catered food or if there is a difference in the various locations, but my two experiences were polar opposite. BTW: I posted this same review about this meal and location on the Fazoli's website, after I received an email asking me to. I did so and immediately received the same "canned" email from Lori Mosser at Fazoli's Guest Services, saying they wanted to make it right. I responded as requested and never heard back. I'm guessing that it was only to make it look like Corporate cared, hence everyone gets the same email and it appears that they never get back to you. I'm posting it here, too, since my post on the location site seems to missing on the Fazoli's website.

Update: And there it is. The same canned response. Did they even read the review? What a joke. "We're sorry for the one star review, let us make it right, but in all reality, we'll never get back to you and don't...