KFC — Restaurant in Muskegon

The food is okay, but not at the top of my list of places to go. I don't really like chicken, but I'll eat nuggets or strips. I don't do chicken on a bone EVER! I ordered the $20 Fill Up Box because it had the best of both worlds. My girlfriend likes fried chicken, and I like chicken nuggets. We were both happy as far as we could be happy about chicken, I guess. We were told at the drive thru that they couldn't fill our order for the $20 Fill Up Box. I contacted KFC corporate and went from there. They sent an email indicating that they were working on the issue. The district general manager called and told me that he would like to offer me a free $20 Fill Up Box, and all I had to do was go to the KFC in question and let them know that I was to receive a free Fill Up Box compliments of KFC corporate. Blah, blah, blah, this, and that when I finally did go back to get my free meal. I called the district general manager and told him that there was an issue and that the restaurant manager would not give me my free meal. I gave her my phone with the DM on the other end. Once she realized who it was, her total demeanor changed. Anyway, I was able to get my meal and a Chocolate Chip Cake all for free. If you've never had their Chocolate Chip Cake, you should because it's very moist and crazy delicious. All in all, it was a good experience and a good meal. I give the DM 5⭐️, but the rest of the crew gets 3. If chicken is your thing, go get ya...

This was my worst experience that I have ever had at a KFC restaurant. The problem began when I ordered their $20 fill up bucket. I ordered an extra side of coleslaw because I thought it came with a vegetable. The cashier never said to me that this meal already comes with coleslaw. He told me my bill would be $27. I asked him if the side costs about $7 and he said no because the $20 fill up meal costs now just a little under $22. I found out when I got home that I had two sides of coleslaw and no vegetable. Why didn't he tell me of the price change on my meal and why didn't he tell me that the meal comes with a side of coleslaw. The chicken was not that great. I think I was dealing with a robot than a real person because a real person would have told me at first that the $20 fill up bucket priced had changed and the meal comes with coleslaw. Do you still want another side of coleslaw? Robots work this way for them. I do not plan to ever go back to this restaurant since I want to deal with real people not robots. This is probably why they have...

Went thru the drive-thru, I have to say - the bucket of extra crispy chicken was amazing! I haven't had a good KFC chicken in a long time. Crispy on the outside, juicy & tender on the inside. So 5 stars for the chicken.

The gentleman taking our order was polite-"ish". He was not rude at all, but needs to learn to mute the mic before sighing loudly. Hey, I get it - I'm an old lady taking a car poll about which sides we want. Just mute the mic when you feel annoyed.

So I found out they don't have potato wedges anymore. That's too bad, they were great. We settled on mac & cheese (pretty good) and green beans (a little too much onion & pepper for me). The chocolate chip cookies were quite small, prepackaged cookies, similar to chips ahoy cookies. And they only had 3 biscuits left, so we got those & 3 cornbread. The cornbread was very good.

But really - the chicken was stellar! I love the extra crispy and this was fresh, crispy and delicious. And isn't that the whole reason you...