Chick-fil-A — Restaurant in Myrtle Beach

I went through a drive thru location on highway 501 considered Carolina Forest yesterday. I had just flown home from a visit with my daughter that was emergency cross country. I have lived here many years and know the owner of chick filet locally. A nice man. I am not sure if he still owns various locations. I have always talked highly of chick filet. I love people working there and usually my food is ok. I went yesterday and the girl taking my order outside was so nice and a guy I met outside was super nice. I got to the window and a sweet girl was outside handing orders to customers. I drove off and parked and opened my sandwich. The bread was burned. Some might like that. I don’t. And I asked for extra pickles. So I was ok I will just eat it I am worn out and I bit into it and literally it tasted so bad I couldn’t eat it. The fries were ok. I drank some tea that was hot and no ice but I was super thirsty from my trip. I rode back through to ask for a sandwich and more mayo since I did ask for more and it wasn’t what I asked for. Thought it would be a simple fix and I hate confrontation and hate to complain. So it became a issue then. The nice girl gave my order back to the people at window. They sent back the sandwich with more pickles and burnt bread and o guess all the bread must be slightly burned but I just could t eat it so I asked for my money back and then she came back and said we need food back and that was not a problem but what happened was it was taken personal and a long time for anything to be done. And people laughing at me inside when I walked up to give them my food and asked to speak to the manager. I drove back around to wait my turn and someone came over to me and said sorry for how you are being treated and people inside looking outside and laughing and the girl I called to explain things to literally put the phone down and talked bad about me saying she saw the order and all looking outside laughing at me. This was too much to handle and I asked for return and got return receipt and now it’s not on my bank account and I just was humiliated and I was nice to everyone except I noticed they were saying oh my order was fine and they saw it well no it wasn’t. So I am leaving a review and it was this big drama over nothing and I will never go there again until management owns up to what they did and how I was treated and I am one of the nicest people and respectful and I was told outside someone said I don’t like the current management and a lot has been happening so that tells you a lot. I will never go back to a place I respected for years. Not because the food was bad in my opinion that order I can definitely understand bad days but how o was treated was sad. 😔. Maybe this will help management see what they did to someone. I simply wanted some food and had flown cross country to help my daughter and back and all I wanted was to get some food to eat … then all was so humiliating I just asked for my money back to get away from there and now I have to call. It didn’t come...

I want to start out by saying that I love chick-fil-a. I eat there at least three times a week for breakfast. It is by far, my favorite morning retreat to have a nice breakfast and relax in the morning before my exhausting retail/service job. When I think of chick-fil-a I think "Great." However, the past couple of times I've eaten there it has not been "great." Two days ago, I was in a hurry didn't have a lot of time but wanted my chick-fil-a before work. So, I decided to try out the chick-fil-a app on my phone and get in and out in no time. I placed my order, chicken and cheese bagel and a large Iced coffee with vanilla cream about 5-7 minutes before I got to the restaurant. I knew I was in a rush, so on the app I selected the "I'm here" button as I was turning into chick-fil-a so they would go ahead and prepare it for me. Got out, walked up to the counter, under the "pick-up" sign and waited. After about 7 minutes of waiting, I get my bagel sandwich and no coffee. Had to ask for it and wait for that to be made too. In the end I was late for work and the coffee that I got was so terribly made I didn't even finish it. Today, two days later, I went through the drive through and once again there was so much creamer I couldn't tell there was coffee in it. It was also very diluted and I couldn't taste any vanilla. In closing I love chick-fil-a and I consider them a Great restaurant. However, with these past few visits to this chick-fil-a, I just haven't had a...

Visited this location while in town for business. The food was great, and the order was accurate. The only reason I marked it down is because it took a long time to get my order. This is usually where most Chick-fil-a locations excell. I'm not sure why the delay as it was never explained to me. But I ordered through the app ahead of time, as I always do. I went through the drive-thru, and there were only 2 cars in front in line. When I got to the window they guy handed me my water and asked me to pull into a parking space, and they would bring my food out to me. No big deal. I pulled into a space and waited. And waited. And waited. I watched at least 10 cars go through the drive-thru, get their food, and move on. After about 10 minutes had passed, I got out and stood next to my truck to get the lady at the windows' attention. Though there was a line of cars at this point, she noticed me, and I could see her looking back and talking to someone inside. Shortly thereafter, the guy brought me my order. Not sure if they forgot about me or what. It seemed they were getting other people's orders quickly, so maybe this was just a one-off. Just wish the salads weren't so expensive, but that isn't...