Le Chocolat du Bouchard — Restaurant in Naperville

Yesterday afternoon we went to this place for the second time, the first time it was wonderful, they attended to us quickly and were very attentive, but this time it was disappointing, the waiter who attended us in a very bad and rude way that was the first , We were three people and we ordered two crepes, one apple and the other nutela and my son asked for a sandwich, the crepes came burned, they seemed to be cold cardboard and could not be eaten, so that they would bring them we waited almost 40 minutes for all this to To accompany my husband asked for a coffee with milk and apart from the fact that they brought it to him when he was almost finished his crepe after 40 minutes they swallowed the milk cold, the whole cup dripped, they brought me a cold coffee and the cup well dripped, at the same time. Which one we called the waiter and told him that the crepes could not be eaten because they were hard and that my husband's coffee was not what he had asked for and they offered to bring me another crepe and another coffee for my husband they would bring him a cappuccino , which it's We accepted, 20 more minutes passed and they never brought us the things, I asked to speak to the manager and a lady came, we presented the complaint and told us that we apologize that they would bring our order, to all this the waiter was annoyed by our complaint and in You see to treat us better on the contrary, my son asked him for a spoon (since he hadn't even brought us to the table) to stir the coffee and the waiter did not pay any attention, to all this we were still waiting for our order, to which we We got tired of waiting and we told him not to bring us anything that we had decided to leave, in a bad way in the end they bring the cappuccino to my husband who tells them that he no longer wanted it that we had already spent more than an hour waiting, and that we We left the place, the waiter answered him that he had to take it because they would not charge it and it was done, to which we got up from our place and left more upset, suggestion for the owners of the room, they would have to put more staff to gentle and responsible because if they do not like to serve people that is not their job and the staff who are in the management would have to give them a customer service course, because the money of each client counts wherever you are, I I felt very bad and I really do not recommend this place, if I could put 0 I would. And it is worth clarifying that the only thing they deducted from the account was my crepe that...

I have never written a google review, but my horrible experience at Le Chocolat du Bouchard has caused me to write one so that no one experiences what myself and my group of friends (6 total) had to face on Sunday 12/30/18.

The lady at the front who seats people said it was a 50 minute wait and to write our number down so she can call us back to be seated. 50 minutes pass and we never get a call, so we go to the young lady and ask her if we can be seated now. She then tells us it's another 40 minutes and her approximations were not correct. We then demanded the lady to please seat us and figure something out and finally after 20 minutes she does her job correctly.

Our waiter comes and takes our order and states "I am the best waiter here." Happily we order knowing we have gotten the "best" over an HOUR AND A HALF passes and we still haven't received our order. We were even nice enough to give him extra time because we realized it's a weekend and it can get busy. The waiter finally comes back with his notepad and pen and hands it to US, the customers, to REWRITE OUR ORDER AGAIN.

Frustrated, I ask to speak to the manager and he too was no help. After explaining that we never recieved our order and how the waiter is telling us to write down what we already told him we ordered, the manager says "I am sorry we will cover for everything you received " proving he was not even listening to my complaint because we never received anything in the first place for him to cover.

As I was finishing up my complaint to the manager, the waiter brought out our order which was not even correct. Everyone received the brownie sundae when one of my friends asked for the mousse cake. 3 of the brownie sundaes did not even contain what we asked for like whipped cream and caramel sauce. The presentation was horrible as well, the brownie was broken in pieces. AS THE WAITER WAS HANDING OUT OUR FOOD HE WAS SHAKING HIS HEAD AT IT. How is the costumer suppose to eat something that the waiter is shaking his head at?

I cannot even make any of this up. This experience was just completely horrible. We were patient and kind on our end but the Le Chocolat du Bouchard staff did not listen nor try to make things better. We left our order and did not...

I have been to Le Chocolat several times before, and my experience with them has been positive. However, the service I received today was very disappointing and unprofessional. My friend and I were seated by the windows and were given menus by the hostess in the late afternoon. We were sandwiched by two other parties. We decided what we wanted to order and waited for over 20 minutes for the server to take our orders. During this time, the server came around two to three times and only asked the other two parties about their food etc. while completely ignoring us with her back turned.

We tried to get any servers' attention and make eye contact just to make it clear that we have not ordered yet. I wouldn't have minded if the place was packed or busy, but it was not crowded at the time, with several empty tables in the room. If it was a long wait after our orders were placed, I wouldn't have felt this upset.

We ran out of patience when two other people who arrived 10-15 minutes after us were promptly seated, ordered, AND received their food in the span of 5 minutes before we even had a chance to talk to the server (we already had waited over 20 minutes at this point). The breaking point was when the server came back. She addressed the two parties to the left AND right of us with her back turned to us the entire time. Then she left swiftly before we even had a chance to get her attention. It was after this moment that we realized we were deliberately being ignored and would likely not be served for a long time, if at all. We decided this was not worth our time, so we stood up and left.

The service today was VERY unprofessional and disappointing. I don't think I will come back...