I always usually go to this wendy's but on july 27th between 6 and 6:30 was by far the worst manager experience i have ever delt with.!! Listen I know we are all overworked, dealing with short staff and this heat but when a customer orders through the drive in they trust the order is correct ....I have become accustomed to not believe the workers when they say"all set" so i park and check myself(live in hudson so it's a drive) when i looked everything was MOSTLY there except med fries and sweet n sour sauce. Never was given a receipt but it's fries they dorks give me a hard time i just went throughđ€Ș, well the manager asked can i help you yes i respond i just went thrift the drive through and I never got my med fries and sweet n sour sauce, she then said receipt i said was never given 1 she made retell her my entire order then said with a sassy/ salty look i put it in myself i said sorry but its not walks away the prints out the receipt.....i responded i understand what the receipt says but unfortunately i never got my fries with my combo guy the sandwich got the drink i just need my fries... she continued to argue with me over fries!!! Really if i was going to go back in and lie why world it be over fries i would of said a baconater lol.... this went on till I got steamed then she gave me my fries with a response saying I'll give u free fries....i said its not free when i pd for them i just wanted what i ordered when she gave me fries she then said next time bring receipt.... then give me a receipt!!!! Listen if they put it in the bag wrong what good is receipt ..... another thing when she kept arguing i did tell her kore then once i can bring in my entire order and you can look for yourself she said no... then why in the f%@* are...
   Read moreOrders are usually correct. I rarely have to ask for redos or missing items here. Usually fast service and not overly busy. When they're busy, waits are reasonable. Staff is friendly. Dining area is clean, though I usually order to go.
Sandwiches are usually great, occasionally a little dry. The smaller burgers are more prone to being dry. Best chicken sandwiches around.
Fries are my favorite, though frequently they are cold or underdone (this is the missing star). That being said, I still like them better than Burger King's fresh fries (truthfully, anything is better than BK fries) and usually prefer them over McDonald's.
All the other places have ice cream. Wendy's has the Frosty, which is unique and sets them apart. When you want one, nothing can replace a chocolate Frosty.
My biggest complaint is the pickles. I love pickles. I'm usually not too picky and I put them on everything. Wendy's pickles used to be great. Then they came out with the W burger and changed the pickles. The W flopped and they discontinued it, but they kept the nasty pickles. If I could change just one thing at Wendy's, this would be it. I'm not taking off a star for this because it's a corporate decision the local store has no...
   Read moreThey wanted me to wait forever just to take my order with the computer acting up when they could have just made my food then process the order when ready and my food would be done but nope. Told them I wanted a four for four and I kept trying to modify but they kept interrupting after every sentence to tell me the new total even though I wasnât finished. I said crispy chicken sandwich no lettuce or tomato, baconator fries instead of regular and BBQ sauce, and upgrade to a large drink no icethey tried to tell me it was $11 because I ordered the baconator sandwich meal.... no I didnât. Once they fixed it I go up to the second window and I got a junior bacon cheeseburger.... no big deal they can just get a different sandwich... but the fact it had lettuce and tomato just showed they didnât even attempt or try to listen to my order in the slightest. Then they tried handing me a drink with no ice (which I didnât ask for) and they didnât hand me any sauce with my four piece nuggets. To top it all off the burger was lukewarm, the fries were hit or miss, the nuggets werenât even hot, the drink was the only thing above normal. Iâll go to exit 6 which takes longer but I know they take pride in their...
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