First things First; Walking up to the building, this establishment didn't look like much. The strip mall setting, the bland sign, the awkward railing leading to the front door. I feel that the aesthetic of an eatery is one of the first things that can make or break someone's plans to step inside, given that it is the first thing you see.
The inside was about the same: Brick front counter, weird carrot mush baby food color on the walls, open kitchen (which I actually quite like). One thing that I can say is that the place was immaculate. It seems like the staff really cares enough to clean and organize the tables and counter tops so that condiments, napkins, promotional cards and flyers are never out of place or strewn around. This of course says a lot, I feel, about how attentive they were to be about preparing your meal of choice.
The menu did have a wonderful selection of Italian and Mediterranean fair; from calzones and pizzas to Gyros. I, of course, chose my personal addiction which I was surprised to see on the menu; The Chicken Sandwich. Now, I will say that the menu was not specific about the preparation of the chicken, just that it was chicken breast with cheese, pickles, lettuce, tomato and a few other condiments. I did of course ask and I was told it was baked chicken and not my typical fried chicken patty, this of course did not steer me away, with the addition of extra lettuce of course.
One thing that did surprise me was that they did not have the option to have a cup of water over paying for a drink, but the man behind the counter (who's name I will have to find out next time) was kind enough to give me a complimentary bottle of water. (Thank you, Mystery Man).
I was told the wait for mine and my partners meal was to be 10 minutes, with which they definitely stuck the landing. I even thought it quite nice that when my partner asked for some different condiments for his food, "Mystery Man" danced over with condiments, napkins, forks and every number of dining accoutrements we might need.
Eagerly waiting to eye the hot sandwich tightly wrapped beneath aluminum and dining paper was The Chicken Sandwich. The initial detail that first caught my eye was that the bun looked to be greasy on the top. Good bread is something that I am a huge stickler about, and seeing this didn't dissuade me from biting into the sandwich, but I feel that it was note-worthy. The cheese was gooey and melty, the vegetables looked fresh and colorful and the chicken looked perfectly grilled.
As I finally took my first bite I noticed that the chicken was a bit spicy, which for me is a plus; especially given the fact that I was tempted to sprinkle more than an ample amount of red chili flake on the sandwich. The cheese was perfectly creamy and salty; the vegetable, fresh with a great bite to them, and the buns were toasted to perfection. I didn't even dab the oil off of the buns, thinking that whatever fat or grease would only improve the flavor. It was an incredibly simple but incredibly delicious sandwich that I would be delighted to eat again.
To summarize; Though the decor could use a little revising, it did not in any way take away from the wonderful experience, customer service and food. I think that Brooklyn Pizza & Cafe has a lot to...
Read moreI have had one good experience with this location but I tried to place an order tonight and it was the worst experience I've ever had with a restaurant received a confirmation stating my food would be here at a certain time food ended up arriving 30 to 45 minutes late the sandwich that I ordered was made incorrectly and did not include the chips that their website said would include the pizza was cold I tried calling the restaurant and asking for a manager I voiced my displeasure I was given the excuse and I understand it is Friday night that it is very busy and I said I understand that but at least my order could be right when my food is 45 minutes to an hour late and it was cold the supervisor didn't really mind her care what did offer me a $5 credit and I asked him would he pay for food that was sent to him 45 minutes to an hour late cold and made incorrectly I ask them to refund my money which has not been done as yet and was told by the manager we will refund you but don't ever call here again very poor customer service very poor service at all really disappointed cuz I was really pleased with my first order but tonight I will never order for this location again and I will be calling my credit card company in the morning to dispute the charge for food that was delivered cold and incorrectly and the manager said they would remake it but it would be several hours before I got mine didn't really care just said will refund your money don't ever call here again it's very sad cuz they're very promising but I would suggest looking somewhere else if you're going to order takeout or delivery this is definitely not the place you want to call
I would like to thank the owner for replying however the manager stated he was going to refund my order which he never did it took me until yesterday to finally dispute that with my card hopefully your manager did not mean don't ever call the place again as that experience put a bad taste in my mouth on otherwise a good experience the first time I used your location but I do want to thank you for your reply and I'll take that into consideration in the future
Well I attempted to take the owner up on her offer of trying again to see if it be a better experience just to find out that I was my address is blocked from online ordering as well as if I call in they say they won't deliver to me so obviously the owners offer was greatly appreciative however she did not communicate that to her management team or in their system it's a shame they do have a good product thank you for the offer though hope you...
Read moreI've been on a quest to find the best pizza in Nashville, so once a week I go into a place that serves pizza and simply order a cheese pizza. My thinking is if they can make a BOMB cheese pizza then they have a good pizza. "Is it, or isn't it Brooklyn Pizza?"
The name of this place is "Brooklyn Pizza & Cafe". Let me just say this. There isn't much that screams "Brooklyn" or "Cafe" here. As a matter of fact I kinda feel like it's a "front" for an entirely separate restaurant concept. Which I find kinda funny.
Walking in you'll see pretty standard decor of a pizzeria In Nashville. Neon signs, plastic fake brick, some pizza paddles on the wall, and a single New York skyline portrait.
Behind the counter you're met with about 5 dudes all speaking some form of Russian or Uzbekistan. 2 of which was stirring 2 massive cauldrons, and no they're not brewing potions or making pizza sauce. The cooking up delicious food. Inside the cauldrons was lamb, rice, carrots, chickpeas, and spices. It smelled heavenly so I asked if i could purchase some in addition to my cheese pizza. $13.99 for the lamb and rice. Apparently every Friday they cook this hidden menu item. It's a MUST TRY!
Let's get to the pizza. The pizza itself was pretty good. I even drove 10 minutes out of my way just to give you guys a shot. Generous amount of cheese. Definitely good quality. Generous amount of sauce. Definitely taste that it's made from real tomatoes and not just a paste. The dough was fluffy and had absolutely no cornmeal which is always a good sign. All in all this was damn good pizza. Unfortunately not the best I've had but it's up there with the best. $13.99 for a LG Cheese. Best pizza per price goes to you guys though.
Lastly, some irony. They have the mask mandated notice on the door, but none of the men preparing the food had masks...
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