Cold Stone Creamery — Restaurant in Nashville-Davidson

Unacceptable Treatment and Discrimination at Cold Stone Ice Cream Store

To Whom It May Concern,

I am writing to express my profound disappointment and outrage at the treatment my family and I received at your Cold Stone Ice Cream Store located at Brentwood on Mar 10th, 2024

Thirty minutes before your posted closing time, my wife, our two children, and I entered your establishment eager to enjoy some ice cream together. However, instead of being greeted with hospitality and courtesy, we were met with absolute rudeness and discrimination. Despite there being no visible sign indicating an early closure, we were flatly refused service by your staff. It was evident that this refusal was based on nothing other than racial discrimination. The disdainful looks and dismissive attitude we encountered were both shocking and deeply hurtful. As customers, we deserve to be treated with respect and dignity, regardless of our race or any other factor. The discriminatory behavior exhibited by your staff is not only unacceptable but also a violation of basic human rights. I demand an immediate apology from your management team, as well as an assurance that steps will be taken to address this issue and prevent such discrimination from occurring in the future. Additionally, I expect appropriate disciplinary action to be taken against the staff members involved. Furthermore, I will be sharing my experience with others in my community and on social media platforms to raise awareness about the intolerable behavior exhibited by Cold Stone Ice...

It is very interesting that the last few post have been about a “girl “ in the shop not being helpful ! I suspect it is the same person . Same story here : Cold stone is one of my wife’s favorite . We go to store on 4th . There is no other customer ( Now I see why ) ! Everything seems fine until that “girl “ comes from back and takes over order . Wife and I had one sample apiece and we share . We literally have figured out what we wanted . Then that “girl” tells us the “sample rules of three samples per person and that we only had one left “. I understand these kids have been taught that “new math “ but this is a little fuzzy . 2 (person) x 3 (sample) = 6 (sample). My wife and I was not looking for 6 samples yet the delivery of her information was totally unacceptable. So much so my wife walk out and it almost ruined “Vibe “ . I suspect the “Girl “ did not want to work on the 4th . I am sure the owner would not have treated us this way and I would encourage manager/ owners to gain your independence from the “girl”! The other person who was working had a great greeting and I was looking forward to her doing the order . We instantly went from a warm welcome to an...

To start off..there was a long line already when I entered. There was a gentleman without a mask third to next when we entered..we were about 6th in line..then came time for that gentleman to order and the server Jon Jon asks the gentleman “do you have a mask” and the gentleman goes “no..can you supply one” and long story short..there’s already a 6 feet distance from guests to ordering..but no 6 feet from guests to guests inside while in line... the gentleman wasted a good 20 mins just to be told ColdStone can’t take your order without a mask. I would appreciate it if ColdStone would tell guests upon entering that they need a mask instead of being told 20 minutes into the line because let’s be honest what’s a mask here in Brentwood and if masks are required at a ColdStone it should be required to enter!! Not to order!! 😂😂. He was already without a mask inside for 20 minutes 😂😂. What’s the point of that..could’ve just taken his order at that point. Besides that..the same server Jon Jon closed the open sign 10 minutes before closing time!! I have 6 years of experience working as a secret shopper for numerous companies and this location...