We frequently choose Longhorn for a several reasons: Variety of menu items, freshness of ingredients, speed and friendliness of service, and attention to food allergies.
The service at all of the locations we have tried has been great. The wait staff is attentive, available, and friendly. The food is cooked to order and promptly served.
The menu is "standard" for a steakhouse: Plenty of beef selections with a smattering of chicken, seafood, and salads to round out the offering for your party. There are enough choices to please most diners interested in frequenting a steakhouse. I would say the vegetable offering stands out: Among the common options, they also offer broccoli, asparagus, and brussels sprouts. While not everybody is going to choose an establishment based on the side vegetables offered, I will say it is one of the reasons we frequently choose Longhorn. We can get the common stuff with a steak anywhere: These selections allow them to stand out from the crowd of establishments with good steaks.
The other reason we choose Longhorn: We have family members with food allergies, and this is one of the few establishments to publish (some) of their allergens, but are willing to carefully custom-make some of their dishes to help us avoid allergens (avoiding the use of dairy, etc.) upon request. With some establishments, the back of the house is an assembly line, and custom modifications are either impossible, or horribly derail their process. Whatever the case with Longhorn, we get the modifications we need, to help us all have an enjoyable experience. Isn't that a big reason we all eat out? We want recipes, preparation styles, ingredients and expertise we don't possess - and we want to be pampered a bit in the process. We get that at Longhorn. We think you will find...
Ā Ā Ā Read moreMy family and I went out to dinner there and you will NEVER find a more AWESOME STEAKHOUSE!
To make a long story short (it'll be long, I talk a lot!), our family had a couple things going on. First, my sister is a diabetic. Since we did know how long we'd have to wait to eat and she needed to eat soon, our waitress brought her out something to help her not "crash or go into diabetic shock." How SWEET and THOUGHTFUL of our waitress! Most places would have said, "ok, I'll seat you asap, but then don't)."
I also have a problem with my sense of taste. Just so you know, I told the waitress, not her fault! My poor waitress took my steak back three times before it tasted right to me (in fairness, I asked my sister to see how it tasted to her, to see if it tasted like I thought it was supposed to or not. It was fine to her, so I didnt say anything.) When the waitress saw I wasn't eating the steak, as I mentioned, she insisted on taking it back. Subsequently, the manager also came by to ensure my steak was perfect to MY taste and both the waitress and manager apologized, saying it was their responsibility to get it right for each customer! I was EXTREMELY IMPRESSED by their service and attentiveness to my problem. They never had to, nor did I expect them to, replace my meal, since they did nothing wrong!
It was exceptionally busy, yet, we (5 of us) were sat immediately and our waitress was one of the best we've ever had! Besides my problem, she made sure everyone had what they needed, without us having to wait or ask. She came by just enough times to make sure we were getting quality service, without hovering or being non existent!
We had an outstanding meal! We're visiting from out of state but we will be coming back before we have to...
Ā Ā Ā Read moreI really can't say much because I'm an employee... I may or may not get in trouble for this post... I can say this... At our Longhorn when you walk in our doors and I'm saying this personally to everybody from coast to coast we take care of you we love you we appreciate you we are family here we are a team if you ever need anything all you got to do is ask you'll receive sometimes we drop the ball but you know what we seem to always score we don't settle with three points on a field goal we shoot for the full seven on a touchdown our expectations are high we don't expect nothing less than the best and you shouldn't either when you come into our restaurant you are made welcome you are made at home and we give you everything that we can give you as long as it's in reason to the full satisfaction of not only from the guests but from the kitchen to the server staff to the bar staff to the host staff all the way down to the dishwasher that makes sure that your plates are totally clean we appreciate our guests and we truly love you and we appreciate you coming in and being repetitive and we will not let up off of our high standards you will get fresh quality food at the best that we can give you prices you know we have to go with the market prices but we do appreciate you thank you so much for visiting thank you so much for your comments thank you so much for your GSS inputs which is guest satisfaction survey thank you so much for enjoying our product because I'm going to tell you what we work our butts off to the Bone to make sure that you get what you ask for we truly do appreciate you and I'm really looking forward to waiting on y'all...
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