Jimmy John's — Restaurant in Nashville-Davidson

I'm updating my 1 star review from a year ago... I originally had some issues with this location, and those issues persisted for awhile, but the owner eventually reached out to me and we had a good chat about the problems they were experiencing. I admit that I have stopped utilizing the delivery service so I can't say whether that has improved or not, but I can say with confidence that the drive-thru experience at this location is immensely improved. My order is always done right, handed off quickly with a smile, and they even give my canine friend a treat every now and again. There's one particular gentleman that seems to work the window a lot and he is very fast and friendly. I appreciate the work that all parties have done to improve this location and I am grateful to have Jimmy John's back in my...

Not sure it’s worth the time to type this. The management responds to these reviews with a generic reply.

Store is open until 10:00 per Google and your website. Went to drive through at 9:45, no answer. Parked car and went to door. Locked. Went back to drive through, employee- “Can I help you?”. I started to order, interrupted, “We’re closed”. I responded “Oh, I’m sorry” with an aggravated “Man, Damn” said back to me.

I am a regular customer who comes 2-3 times a week. Typically 9:30-9:45 due to medical nature of my job. Tonight’s experience was enough for me to say adios. You lost a regular customer and will continue to lose them with that type of attitude. Fix your store hours online or make sure your staff understands how to read a clock. 9:45...

Normally I've experienced great service and friendly staff, however I have never experienced such a horrible drive thru and customer service until now. While waiting 15 minutes in the drive thru several people in front of me left because they were not being served. I was able to immediately order as soon as I drove up. However, once I got home I realized I was not given the correct order, nor was the receipt. To make a long story short I drove back to the store, told them the problem, they told me the order was correct and they could not do anything except charge me for another sandwich. With all of that to say, they actually did charge me for the correct order and yet I never got my sandwich and I don't have a receipt to "prove" that....