Logan's Roadhouse — Restaurant in Nashville-Davidson

Omg worst experience ever every Sunday me and the hubby takes my mom out for dinner oh boy why did we choose this one at this location get ready because I'm about to tell y'all from time we walked in to walking out... Ok walked in got seated quickly by the hostess with not even a greet or a smile, server did come right away asked what we wanted to drink but didn't even introduce herself or ask if we wanted a starter/appetizer so we just gave her the drink order FINALLY got our drinks about 7mins later then she forgot what hubby ordered which was a coke me n mom got Arnold Palmers, so now she asked were we ready to order still never even asked if we wanted an appetizer so I told her myself onion rings I asked her what kind of sauce comes with she didn't even know said she "Thinks" ranch so anyway she took our orders got the bread 5mins after she brought out the drinks thought the bread would have came with the drinks anyway so the food came out about 20 mins later another person brought to the table the server never came back and asked if we needed anything or to even see if everything was correct with our order which of course was not mom wanted medium well her steak was bloody my salad I asked for extra tomatoes and cheese that didn't happen the ranch dressing tasted more like buttermilk it wasn't ranching at all they didn't add enough ranch seasoning if they make it themselves so 15mins later she comes to table and finally asked if everything is ok I asked for Italian dressing since the ranch was nasty that took 10mins to get shoot so now the salad is soggy I ordered the rib tender combo with salad and loaded baked potato it wasn't loaded at all 🤬 the rib was burnt to a crispy not enough BBQ sauce at all I mean you'd think they would try to hide the black burnt rib by covering it up with BBQ sauce but no so she's no where to be found she had 3 other tables the ppl behind us was waiting just as long as we were keep n mind my potato was dry ASF I finally found her to ask for more sour cream that took 3mins then we were all furious so we asked for to go boxes and omg y'all that took 12 mins and 37 seconds I ended up getting up and getting our own to go boxes THIS PLACE WAS NOT BUSY IT WAS AROUND 2PM now we looking for her to pay she's no freaking where to be found I got up I asked hostess can we pay with her she said no I went to the bar tender I asked him he said oh no with attitude said I have to pay with your server I said well can you find her we are ready to go she came 3mins later we gave her the debit card and guess what it took 5mins and 14seconds to go swipe and dam debit card didn't ask if we wanted to go cups or anything just said have a good day no smile no nothing I personally gave her a $2 tip and told my party let's go this was by far the WORST OF THE WORST AND NEVER AGAIN WILL WE BE GOING THERE 0 STARS TO SLOW, NOT BUSY??NOW WE KNOW WHY I mean they are so slow on doing things we didn't even complain about bloody steak or dry burnt rib because we felt that probably would have taken an hour mom boxed her steak said she'll finish cooking it at home 🤬 I'll load my potato later hey the tenders was good my hubby got a chicken sandwich he said it was ok but not all that LOGANS MUST DO BETTER $80 gone...

Had literally the worst restaurant experience I've ever had at this Logan's

We've been here several times in the past and it's always been fine. Decent steak for decent prices, average service but the encounter we had last night was so bad it felt surreal.

So we get there about 20 minutes after 5 pm. It's very slow. Only a couple of tables occupied and two other people sitting at the bar. We decide to sit at the bar.

We sit down and approximately 30 seconds later this Tiger King reject looking bartender fires in there from the back and hastily says, "I'll be right with you." Okay, reasonable statement but 1 second later he barks at us, "GIVE ME A MINUTE!" Okay, less cool but we just shrugged it off and my wife started looking at a drink menu.

Then maybe 5 seconds later, while hunched over his computer and not looking at us, he goes, "YOU GONNA EAT?!" We didn't realize he was speaking to us because he already asked us to give him a minute which we were doing but before we realized he was talking to us, he very condescendingly and rudely gruffs out, "HELLLLOOOOOO?!" Like we were inconveniencing him now.

By this moment we realized that he was talking to us and my wife, half in shock, kind of nods and before I could respond, he says, "JUST SITTIN OVER THERE IN LA-LA LAND."

By this moment I am absolutely flabbergasted. I have NEVER had a server be so aggressive, rude or hateful. And all of this had transpired in a matter of about ten seconds. And again, he asked us to wait for him.

Well, I finally processed the question of "YOU GONNA EAT?!" and I responded firmly by saying, "No, I don't think we are and you have a real attitude problem. In fact, I need to speak to a manager right now." He never even turned to look at me, just staying on his computer terminal.

By this moment I saw there were two other employees trying to ask him something. They saw me. They knew I was upset. We made eye contact and I again said, "I need a manager please." They just stared at me like deer in headlights. Didn't acknowledge or move to even try to help me.

I throw my hands up and walk out. We get outside and I call the store from the parking lot because this cannot go unreported. I get the manager on duty. He is very friendly. He listens to my story and he is very upset that no one came to get him when I asked for his presence. He is extremely apologetic and thanks us for letting him know and asks if he can meet us in the parking lot. We agree. He brings us some free food vouchers but honestly I'm NEVER going back there.

We left just completely bewildered as to why that guy came after us like that. My words don't even do it justice. He wasn't just rude. He was purely hateful and he WANTED to pick a fight with two customers just for sitting down. I got bad vibes from this dude and they need to let him go because he is a liability to their business and honestly might hurt someone. He isn't just a bad bartended, he is hostile and...

I am beyond disappointed with my experience at Logan’s Roadhouse on 727 Thompson Ln in Nashville. If I could give zero stars, I would.

I ordered an 8oz steak, but when it arrived, it was noticeably smaller than the two my colleagues received. It was clear that I had been given a 6oz steak instead. Mistakes happen, and I understand that, but what happened next was absolutely unacceptable.

I politely brought this to the attention of the our waitress who got the manager, Joshua Bohan, who initially seemed willing to make it right. He asked if he could cook me a new one, and I agreed. I assumed that meant I would receive a freshly prepared steak, as any reputable restaurant would do in this situation. Instead, a few minutes later, our sweet waitress (I believe her name was Bobbie) returned with what was supposed to be my “new” steak. To my shock, it was the same steak—just run through the broiler again, now more overcooked and dried out.

When I asked Joshua about it, he had the audacity to claim that he “tried” to cook me a new one. How do you try to cook someone a new steak? Either you do or you don’t. This was nothing more than an attempt to pass off a lazy, dishonest shortcut as customer service. I wasn’t asking for anything unreasonable—just to receive the steak I actually ordered.

At this point, I was completely disgusted—not only by the lack of effort to fix a simple mistake but also by the blatant dishonesty from management. I wasn’t even asking for a free meal or a major discount. All I asked was to be charged for the 6oz steak instead of the 8oz—a mere $2 difference. Yet, instead of doing the right thing, Joshua decided to be dismissive and deceptive.

I want to be very clear that this was not the waitress’s fault. Bobbie was kind and professional, and I appreciate her efforts. But the management at this location is an absolute disgrace.

This experience was a prime example of how not to handle customer service. If this is how they treat guests over something as basic as a steak order, I can only imagine how they handle bigger issues. Logan’s Roadhouse has lost my business, and I will be sure to warn others...