Taco Bell — Restaurant in Nashville-Davidson

We ordered some food through the app for pick up at the drive thru and my fiancé said when he got our order, he was given the wrong order so he had to go back through the line. I guess they gave 2 or 3 wrong orders because the people in front of him had to hand back their food and get new food. When he got back to the window, they just handed him the bag that the people gave back to them. ( First of all, as I’ve always know it, they aren’t supposed to take anything back through the window. MUCH LESS HAND FOOD THAT WAS GIVEN BACK THROUGH THE WINDOW TO ANOTHER CUSTOMER!!! ) So my fiancé told her that was nasty and wasn’t taking that bag so they said they would remake the food. He gets home and tells me about it so I immediately try a Cinnabon and it was COLD! That’s the only thing I wanted and didn’t want cold Cinnabons, so I try calling 3 times and no one answered. Luckily, I only live 4 minutes away so I drove back down there and told the girl at the window and she said if the inside is cold and the outside is warm, that’s how it’s suppose to be. I told her for one, I use to work at Taco Bell, so I know how they are made and how hot they should be. So, that won’t work with with me obviously. Secondly, no, what it’s suppose to be is hot inside and out. Every time I order them, it’s all hot, not just the outside being lukewarm and inside being cold. Even driving home, they are still normally hot. I don’t know why she was even trying to justify and not just make the customer happy like should’ve happened in the first place. (What happened to customer satisfaction?) Well, she finally says she will MAKE me new ones. As soon as I hand her the old ones, 10-15 seconds later she comes back with the Cinnabons. That fast I KNOW they were not remade (or dropped new). I still try one just to see and it was the same way they were the first time but some were harder than the others so it’s almost like she tried heating them up and putting old ones in the bag to make it equal 12 again. I just can’t get over the fact that, for one, they are taking stuff back through the window and on top of that, they tried giving the food back to a customer after they already handed it to another customer and let them drive off and come back and all. That’s nasty af, idk who’s hand touched that food or anything. I just said f it and decided to write this review instead. And on top of it all, their prices are definitely PRICING! For them to be as expensive as they are to be fast food, they should at least have the decency to respect their customers and their...

The taco meat was old and dry. It kinda looked like a can of dog or cat food. The most annoying thing was this black woman in the drive thru who was so inpatient. So I pull up to the drive thru on a day that it was only 2 cars in the parking lot, (more than likely the workers cars) and absolutely know one in the drive thru. So I pull up and tell the woman to give me a second, because I was looking at the menu. I promise when I say she didn't wait 10 seconds before again asking me to order. I told her to "hold on please mam, there's know one behind me!" Mind you like I said know one was in the inside at the time, from what I saw, and the drive thru was empty. Also, I understand not to waste to much time. So she asked again in a very mean tone. I just go ahead and order to hurry up and get the heck out of there.

After I get my food I pull in a space to check it and answer a phone call. NO ONE STILL PULLED IN THE LOT OR THE DRIVE THRU. After 10 minutes I pull off. As I'm pulling off, STILL NO ONE ON THE DRIVE THRU!

My point is, this was an obviously slow day so why was this hateful woman being so mean with her attitude and rushing me, even though I wasn't even taking that long in the first place? The answer is, she's probably just a hateful person all the time. ABSOLUTELY THE WRONG TYPE OF PERSON TO BE AROUND SERVING CUSTOMERS FOOD! I should've got her name, but she was a medium light skinned African American woman, short and medium chubby, between 50-60 years old, and wore her...

I had a negative experience at this Taco Bell today. What happened was, I got off the bus about 3:30 pm, figuring that the Taco Bell was open for dine-in because that's what it stated on the sign that's posted in front of the building. What happened was, I went to both doors and they were locked. After that, I decided to walk through the drive-thru, so I can talk to one of the workers. I wanted to see if there was a remote chance I could be served even though I'm not in a vehicle. Sometimes on occasion, fast-food restaurants will take somebody walking through the drive-thru. I was told they weren't going to give any service to people walking through the drive-thru. I stated that they needed to take that sign down so people wouldn't waste their time walking to the dining room doors. I was told to “have a nice day." I don't know if I'm stating this right, but this came off as condescending or arrogant. I felt like he didn't really mean that. It was like he was basically saying, I'm busy. Get out of here." When people act like this, it can rebuff potential customers. People don't think about long-term repercussions of their actions. I'm only giving this 3 stars because I did get quality service on a number of occasions before this incident today. I tell people the benevolence and hospitality of Nashville is exceptionally overrated. Today’s experience only helped...