Joy Luck — Restaurant in Natick

I will never be going back to Joy Luck ever again! I got two large bags of food worth $187.62. The woman told me the bags were heavy. I put them in my trunk for a 10 minute car ride home. My daughter lifted the bag from my trunk and the paper bag broke. Some of the food fell out in my trunk, some fell to the driveway. The paper bag broke because it was wet with condensation, not because of the weight. What did the woman say when I called her to let her know that the salt and pepper shrimp we had ordered was on our driveway? "I told you the bag was heavy." Ummm...no, the bag didn't break because the food was too heavy. The paper bag broke because it was soaked with the condensation because of the way the food was packed. The woman said they could not do anything about our $17 order after we had just spent nearly $200? I refuse to go back there because of their poor customer service. I DO...

The 4.2 average rating absolutely makes no sense.

We ordered takeout tonight and of the $75 we spent, probably 50 is going into the trash. My wife and kids refused to eat it and we are not particularly picky.

Peking ravioli inedible. Large, grotesque and oily. Beef and broccoli. Just greasy and zero flavor. This is a staple dish, how is it so terrible? Vegetable fried rice. Somewhat edible but just bad. No flavor and covered in oil. Mango chicken. Very good. The only dish that saved the dinner. Hot and sour soup. Average, but way too spicy. Sour and hot balance way off.

Please save yourself the money and try anything else. This was our first and last. Wish we could get...

I ordered

and paid for a container of duck sauce...I got 2 of the tiny ones that they give you... The lady was obnoxious...she Even raised her voice at me... No way t0 run a bussiness...she is Extremely rude... I am in shock that she even raised her voice at me...to the point to where she was yellling... But there food is great... I will unfortunately be going to a different restaurant.... We r always getting food from u guys... I will spread the word on how the lady treated me.... It is 3:00 ish on Wednesday... We even have ppl that gets food from u guys..I will let them know about this..i dont want them to get. Treated bad..I dont normally do reviews but had to...