Papa Gino's — Restaurant in Natick

I’ve stopped by this service plaza so many times and every time, I’ve received average customer service. Today, I instantly recognized an excellent customer service from your employee, named James. My first job was in food service so I pay attention to service quality. James was professional and courteous even though the customer interaction has to be quick because of the nature of the job. He took time to politely answer questions from customers who were clearly not familiar with Papa Gino’s/D’Angelo, nor this particular service plaza. He didn’t just hand over the orders to customers, he actually called them by their first names and each customer left with a positive message: “Have great day, Bernice!” If I could give James 10 stars, I would. Someone clearly trained him well to give a great first impression within seconds of...

The best papa Gino’s around with the most outstanding and kind staff. My son has nonverbal autism and only likes papa Gino’s. This is his favorite location and it’s because of the people here. They are always excited to see my son as he is to see them and get his 2 slices of cheese!! They know his order by heart and always treat him like family. The GM Randy is the best, and his whole staff makes such yummy food!! I’d give 6 stars if I could! Outstanding customer...

I swear this place is a lifesaver when you’re on the road and craving some good pizza. I commute a lot for work, and this plaza is my FAVORITE place to stop and eat, both for the delicious food and the excellent staff. Plus, it’s super convenient to grab a quick bite and stretch your legs. Not to mention they make a mean steak and cheese! Definitely a must-stop for any road trip or commute...