Saki Sushi & Grill — Restaurant in National City

I am writing to share my recent dining experience, which left me feeling deeply disappointed and disrespected. My fiancé and I have dined with you on multiple occasions and have always had positive interactions until this latest visit. Our waitress (I regret not catching her name in my upset state), mixed up our order. My fiancé ordered only one sushi roll, yet we were initially served two. When my fiancé pointed this out, the server returned-seemingly irritated—but never came back with the corrected order. Instead, she left the food unattended and assisted the neighboring table repeatedly, checking with them about their meals, yet neglected our table completely. To our surprise and discomfort, she only spoke Spanish to us but spoke English to everyone else in the restaurant. I was extremely offended because we speak English there was no language barrier, this struck me as odd and inappropriate. At the point of payment, the same server and a coworker scrutinized a $100 bill my fiancé used, commenting dismissively, "we've seen them before," as though our patronage had raised suspicion. This treatment was unacceptable and unlike anything we've experienced before. We value our relationship with your restaurant, and are upset it ended in such poor service. I highly advise the owner of this restaurant to hire people with better communication and customer service skills We will no longer be coming here and will be letting the public know about our experience.

UPDATE!

Hi Sammy,

I just wanted to thank you for handling the situation so professionally. I really appreciate your approach and how efficiently you addressed everything. It definitely made a positive difference.

Thanks...

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