Panera Bread — Restaurant in Navarre

I usually don’t post negative reviews as they can potentially impact business but DANG this is one of the worst Panera Breads I’ve been to.

I always get Panera before my day at work and these past two visits have been horrendous.

First visit, I had special modifications to a sandwich which I paid extra for and what I received was far off of what I had ordered. On top of my sandwich being wrong, my steak in the sandwich was completely cold even though it’s supposed to be a hot sandwich. I understand people make mistakes so I wasn’t as upset the first time as the second time.

Second visit, I wait about 20 minutes for a mobile order I had placed just for both soufflés to be as hard as a rock due to being overcooked. The consistency of the soufflés reminded me of a very overcooked piece of cheese.

Mary Esther Panera is and has been continuing to kill it.

Very disappointed with this location and as a business owner myself I wish them the best, they just need to get their...

Genuinely, this place needs more time to get things in order. I showed up on their first day open with only 2 other customers in the store and it took them well over 10 minutes to make a sandwich. When I looked up after noticing it had been a while, all 4 of the people in the kitchen were just staring at me doing nothing. Made me very uncomfortable. It also made me uncomfortable that on 2 separate occasions while I was waiting 2 different workers came out into the lobby, stuck their face in my face to ask how I was doing. I appreciate them being friendly but it was far too much. Today I did a to-go order because I will never be going inside again and again, it took so long for a sandwich with only 1 person in front of me. And for some reason every other bite tasted like chemicals.

I've been looking forward to this Panera opening but I'll probably wait a while before trying this...

Service was moving quick-ish until we realized a lot of people who came in after us were already eating.

After being patient for maybe a little too long, we finally asked about it and were handed a lukewarm coffee and a small unmarked bag of sandwiches. Unmarked, as in no order number or name on them. There were a lot of team members behind the counter, but not one took the initiative to figure out who it belonged to. It had been sitting behind the counter, in front of them unattended and ignored and only they know for how long. There was no offer of remaking it and I wish there was because by the time I saw the sandwiches at home, there was nothing but disappointment and waste.

Beware coming here. Definitely, don't use the kiosk inside or order to go. Also, how are y'all always out of...