McDonald's — Restaurant in Needham

I came here a few times fairly recently and wanted to share my thoughts. The service was excellent. The food was always tasty and superb. The line was not never too long and the establishment is very, very, very clean. I ordered a quarter pounder with cheese meal each time that I came here. The burgers were excellent and cooked perfectly. The fries were plentiful and golden brown, delicious. I had a sprites to drink and they were delicious, too. Each time I came here through the drive through, the order taker was very friendly, courteous and helpful. When I came to the window to pick up my food, the persons there were also very, very friendly and courteous. It was nice to see that these fast food workers truly took a liking to their jobs and that they took the time to make sure that my experience at McDonald's was a most pleasant one. Thank you very much McDonald's in Needham for all the great service that you provide and for the appreciation that I am sure all of your customers have, including me, for the maximum effort you put forth in providing the best fast food...

I had a very frustrating experience with this McDonald’s location. On 9/30 , at 10:33 PM, I placed an order through the app and went to pick it up with a friend, but the store appeared to be closed when we arrived, even though there was no indication of early closure on Google Maps or the McDonald’s app.

We knocked politely several times but were ignored. After knocking louder, the staff finally opened the window, and instead of addressing the situation, they were upset with us for knocking loudly. When we asked why they ignored us when we knocked politely, they said it was because the store had closed. We explained that we had an order to pick up, but they only repeated that they had closed early.

I didn’t receive any clear information about how to get a refund, and we never heard an apology. Shortly after our conversation, I got a notification that my food was ready, which only added to the confusion. This kind of service is unacceptable.

I hope the management addresses this issue soon. If not, I will escalate this to...

I've been to many McDonald's, I've eaten an uncountable number of quarterpounders, I've done drive through and dine in. I can say without a doubt this is the best McDonald's I've laid my eyes upon in this great nation. It begins when you walk in the door. You will be greeted by a friendly employee looking to help. Before you know it your meal will be in your hands. They work at the speed of a predator missile enclosing on an American enemy. Additionally it is a clean establishment. The food is made with the same high quality effort that makes everything spin round in this place. A pristine burger and fries will undoubtedly be presented to you. Dare I say they have the cleanest bathroom of any McDonald's in the metrowest? yes I dare. I wish I could give this place 11 stars. If anyone has had a negative experience at this McDonald's message me privately and we can work on a meal plan where your expenses at this location are free until I persuade you...