Pizza Hut — Restaurant in Nevada

We stopped at the Fallon, Nevada location on January 2, 2023. Fallon was the first town we came to as we ventured out of the desert. We needed fuel, food and to reenergize ourselves. Via the app, we ordered a dinner box with two pizzas, wings and cheese sticks. We also ordered 24 additional wings and a Cinnabon dessert.

The app was perfect with its timing. I had just walked in and was at the counter when our food was being boxed. I heard people arguing about who was going to bring the food to the counter. Lucky me, I got the kind of older guy in a greasy, black hoodie who had my order in one hand and his own food the another. He shoved the rest of his food in his mouth as he got to the counter. I asked if any dipping sauces were included considering we had ordered around 35 wings. To my dismay, he responded with food in his mouth, while chewing. As he answered me, he sprayed food out of his mouth and across the counter. I’m not 100% sure if you can accurately gauge someone’s tone when they answer with their mouth full of food. However, he seemed to be being abrasive when he said, “The dipping sauce is ON the wings. You already HAVE the sauce…etc…” I had planned on buying extra marinara, ranch and blue cheese. But, he didn’t offer and I was so grossed out. I wanted to just get out of there. I should have left the food. But. I had a feeling I’d have issues getting my money back, as I had prepaid.

Later, when I was serving the food, two things happened. First, I noticed the wing container had an incorrect number written on it. I check my order, ensuring I actually ordered what I thought I had ordered and then count the wings. Sure enough, we were missing about an entire order out of what we ordered/paid for…(maybe that’s what the guy was eating? My missing wings?) Second, the wings had not been tossed or shaken up. (The wings included with the dinner box didn’t even have enough of the sauce to coat half of half of them. I’m not talking drown them in sauce, I was just looking for a normal toss) They all looked like naked chicken nuggets (which I guess would be accurate). When we tossed the wings in the bowl/container and opened it back up, we discovered we had unearthed a hair. Yep. A hair. I won’t assume the gender of the owner. I’ll say it was several inches long, it didn’t match the hair color or texture of anyone in our truck and it was inside the container coated with sauce. Yeah, ironically enough, there WAS enough sauce to coat the hair. Gag.

Needless to say, we did not eat the wings. Actually, after finding the hair, no one finished their pizza, either. If that was what we saw, we had to wonder what took place that we didn’t see? Gag, gag. We went somewhere else.

Why did I not go back so they could fix it? We were traveling home on a cross country trip. We were still about 10-12 hours away (if not more. We live in California). Another snow storm was behind us and in front of us..we were doing our best to get home as quickly as possible. We had just been stuck/snowed in in a town several hours east of Fallon with two kids, for the last 36 hours. We were exhausted and mentally finished. It was easier to throw it away and keep moving forward than it was to turn around, back track and have to deal with the same people. Not to mention, we had already left the area when I began serving food.

I did the survey; saying the same things I’ve said here. I received a stock email response.

For what it’s worth, we grab pizza from our local Pizza Hut a couple times a month. It’s always great.

Just be careful in Fallon, unless you don’t mind wasting $70.00, dodging chewed up food ejecting itself from a person’s mouth, hair in your food and not getting everything you paid for when...

First thing this place screws up my order a lot, but the asst manager always makes sure that I’m made whole. Today the “Great Value“ Shift Lead Morgan served me up a fresh hot plate of disrespect and the foulest taste of customer service I’ve ever experienced tonight. I would hope it’s not because of the color of my skin but it’s hard to say. I asked her to kindly make lemon pepper wings and she tried to convince me to believe that I ordered garlic parm, when I hate garlic, so when she makes my correct wings she not only over sauces the wings but gives me two extra packs for kicks and giggles and was the only one laughing.

I really can’t understand how she has had this job for so long reading all of the bad reviews that she has gotten. I live less than a mile from this establishment and I would really hate to go to the other guys for my pizza but at this rate, I might just stop eating pizza altogether. I asked for corporate’s number and she simply said “Google it” Then I asked for the asst managers name and the disrespectful LITTLE GIRL told me that she Doesn’t know if she can get out that information so she didn’t. a little message to Morgan because I know that you’ll see this “if you don’t like...

First tried to order online and wasn't able to for some reason. So had to go down to the location. I stood there for 5 minutes and heard 2 employees talking back in the kitchen. The phone rang 3 times and no one went to answer it. When the lady finally came out she was like "Oh! Sorry. I didn't hear you come in!" I gave my order of a medium deep dish pizza which on the menu said $8.99. When my order was completed she told me my order was $14.99. Almost twice as much as stated on the menu. She said the menu price was for "cheese only". Who the hell goes to Pizza hut for just a cheese Pizza? I turn and walked away. As I walked out I heard her say sarcastically "Okay. Have a good night!" I went home and ordered from Dominos and had a delicious pizza delivered to my home in 20 minutes. Never again will I order from Pizza hut in Fallon,...