Ruby's Diner — Restaurant in Nevada

I typically do not post poor reviews as everything food related can be subjective. Everyone has varying tastes and likes. I feel compelled to at least provide folks advance warning so they are aware of my experience. Took my mom for a nice Vegas weekend to see Josh Groban and the entire trip was great, the only negative was unfortunately our trip to Ruby's. Our flight was set to board around 9:20AM. We go through security and everything by 7:45AM (I like to give myself plenty of time).

Our gate was D9 and we were hungry for breakfast knowing we had a cross country flight back home. Mom spotted Ruby's which we were familiar with back East. Proceeded to get seated promptly with little to no wait. Win.

Received our menus and was a nice selection. We both settled on French toast, mom requested the platter with hash browns and bacon, I just wanted the French toast. This was around 8AM. Plenty of time to enjoy one last nice meal to wrap up an amazing trip.

The restaurant was buzzing or at least seemed that way, to go orders were flying out. I looked at my phone, it was 815. Still plenty of time.

By 830, I was getting a bit antsy as our food still had not arrived. I glanced to my left and was dismayed at the kitchen. It looked like only one of the cooks was actually working while the others were content to slack off.

Our waitress assured us our food was next up. Fifteen minutes later at 845 the antsy feelings quickly turned to anger and frustration, but thought although we would have to hustle we still had time.

At this point, I did hear the waitress ask for an update on our order to the cooks. They offered her an incredulous response as if they had not even started it! Made it sound like they were out of French toast. Almost an hour in of our visit, I couldn't take it. I made the decision to leave (for the first time in my life). Went up to the waitress and said we had to go, I made a point in saying I know it wasn't her fault.

What a disappointing end to an otherwise great time in Vegas. Hindsight we probably should have went to Blueberry Hill again which we went to the morning prior (Which was great) or gotten a to go order if we knew those were clearly taking priority.

Just stinks that when you know 90% of your customers are on a time crunch, the sense of urgency was clearly lacking. But then again we gave ourselves an...

To Whom It May Concern,

I am writing to express my disappointment with my recent experience at your establishment on December 10, 2024. Unfortunately, the service and quality of the food did not meet my expectations, and I felt compelled to bring these issues to your attention.

First, I encountered difficulty when placing my order for chili fries. The two employees assisting me had limited English proficiency and spoke to each other in Tagalog during the transaction right in front of me as well d I wasn’t there. While I respect cultural diversity, I found it rude and unprofessional that they conversed in a language I did not understand, especially as I was trying to clarify my request. I inquired about a chili bread bowl that I recall being on your menu, but they responded dismissively, claiming it was never offered.

When I asked to speak with a manager, I was told none was available. I then approached another employee who was speaking with a customer at the counter. Instead of addressing my concerns, she curtly informed me that since I was not dining in, I needed to return to the register, denying me the opportunity to speak with a manager.

When my food arrived, I was not provided with any utensils for my chili fries. Upon opening the container at the gate, I was deeply disappointed to find the fries overly greasy, topped with ground beef instead of the shredded beef I have enjoyed for years. As I do not eat ground beef, the meal was inedible, and I had to throw it away—effectively wasting $10.

Overall, this experience left me frustrated and dissatisfied. The lack of professionalism, poor customer service, and decline in food quality are not what I have come to expect from your restaurant. I hope you will take steps to address these issues, including providing better training for your staff, ensuring a manager is always available, and maintaining the high food standards your customers value.

Thank you for your attention to this matter. I look forward to hearing from you regarding how these concerns will...

Regarding the disgusting experience my wife and I just experienced at Ruby's Diner in Las Vegas airport. A lady (I use the term loosely), by the name of "Sycamore" is a disgrace to your entire company. After dining and paying no small sum of $47 for two burgers and one fries she berated me and my partner when I asked the simple question of, "is this our order?"

The order number wasn't called out, like EVERY order before it was, and it just so happened that we were the last order of the night before closing. So on asking her, is this our order (#62) she responded with "you are the last people here aren't you?" I didn't reccy the whole restaurant so how was I supposed to know this, but apparently I should have known. I responded that the order number wasn't shouted out so I was making sure, plus one of the "burgers" was actually between two slices of bread, which to me is a sandwich, so I assumed it was somebody else's order. She then proceeded to yell at us that it was our order and we are the last people in here and started shouting, "do we have a problem here?!" very loudly, causing an embarrassing scene. Whilst being shell shocked she then proceeded to say that, "the restaurant is closed so you can take your food outside!" At which point a manager stepped in to quieten down the tirade of abuse. I asked the manager for the waitresses name and he informed me to scan the QR code on my receipt to raise a concern.

I've never in my life experienced such an unpleasant, rude, and obnoxious person in the world of restaurant hospitality. She proceeded to stare at my wife after the experience and drop the middle finger on our exit to top it off. Behaviour like this should end in a termination of her employment, or at least some form of disciplinary action if management have any consideration to their...