Starbucks — Restaurant in Nevada

Get overcharged for the grande ice matcha latte with whole milk and 4 scoops of tea powder, plus a venti hot water. I do not know if that almost $6 different was for the water or not, but the cashier NEVER asked if I needed the receipt even though I was ok without receipt. She was just took the receipt and tossed it away. However, I trusted whatever amount that she gave me since I used to be a cashier and I always put whatever customer ordered on the bill and NEVER charged them more than what they ordered. I decided to check the price again on the app when I got back home and realized that the total was just around $6.xx or $7.xx and she charged me $13.01. So maybe the $6 was for the hot water I asked for, and she never let me know about it. My husband told me to order on the app, but I wanted some hot water so I just went straight to the cashier to order. Planed to pay with card on the app but the price she gave was more than what I had on the app so I just paid with my credit card. I could say it was my fault for not confirming with her why the total was too much, and asked her to give me the receipt instead of standing there seeing her tossed my receipt lol. I contacted customer service and she said it was better to call so that they could investigate. I called and the lady told me she could not do anything since I did not have the receipt or pay with the app. I need to request the receipt from the store. HOW TO REQUEST THE RECEIPT FROM STORE? Does she want me to book a ticket to go back to the store at terminal B at Harry Reid Airport just to ask for the receipt to get that $6.xx back? I am willing to do that if she pays for the airfare of $2xx for me to go back. She needs to be trained to be better as a customer service. I do not need that $6 that much, I just shared my experience with Starbucks so that they can let their employees never ever toss the receipt away without asking the customer. But this lady at customer service, and the cashier at this location were RIDICULOUS! Just keep my $6 as a donation. I do not need it, and I have learned a lesson. ALWAYS TAKE THE RECEIPT AND TRUST NONE OF CASHIERS FROM ANY STORES even though they are from a...

I flew in to Las Vegas today, and was fairly disappointed in the service I received at their Starbucks location. To start, they were out of basically everything, but didn’t clarify it on their menu. I went with the intentions of getting something to eat, but that wasn’t really possible for them. I ended up ordering a dragon drink, and clarified on top of the drink that I wanted coconut milk. This drink has been around since at least 2020. I used to work for Starbucks so I do truly understand the difference between the “drink” “refresher” and “lemonade”. I said at least 3 times that I wanted the dragon drink, and clarified that I wanted it with coconut milk, as the drink is supposed to be made. When my drink came out it was the refresher, so I said “I’m so sorry, but this is supposed to have coconut milk on it!” In which the worker argued with me, and ended up slamming my drink into the sink with an awful attitude. This worker was also rude to many other customers in the 15 minute period I was there. She had red hair and glasses, and made snarky comments to every single person that corrected her mistakes or asked for something simple like a glass of ice. I even had another person comment on it to me after she slammed the drink into the sink. It was pretty disgusting behavior, and needs to...

Was at this location on Friday 09/23 around 5:00PM, there was low to moderate traffic at the register. Ordered a simple decaf coffee with oat milk, one iced, one hot. They told me they didn’t have decaf, only decaf shots. No worries. My mom’s order was good, but mine never showed up. Waited for 15 minutes while other people behind me got their orders, (including the lady who’s drink was remade for being watered down). I got back in line and said I think my drink was missed and five minutes later was given a cup barely even 1/4 of the way full with coffee. The employees were too busy laughing and joking around talking about the drinks they were tired of making that day than to take care of the customers in line. Rather than argue with a bunch of people who clearly didn’t care, I took my $6 “drink” and left so I didn’t miss my flight. If someone could contact me regarding this I would be very appreciative. I don’t appear to be the first person to experience service like this at this particular location and I have a feeling I won’t...