Xo Chinese Food — Restaurant in Nevada

At this point I think everyone needs to call out rude workers because it’s becoming a horrible habit for businesses.the lady working with the mustache in a pink shirt few days ago, the fact that you think it’s ok to disrespect people and expect them to be respectful back especially after they spoke to them with respect. You also DO NOT grab someone else’s food aggressively AND NOT LET GO how would you like it if I accused you of cooking rat meat? Would you like that? How would you feel? What if I said take me to the kitchen and let me see what you’re making 😵‍💫. !! . You do your job. you are no one‘s boss outside of your restaurant, and you have absolutely no right to accuse someone of stealing a delivery order ..I can sue you for false defamation . Everything is caught on camera .. you have to learn how to be cordial to your customers and provide customer service as THAT IS YOUR JOB TITLE. If you don’t want to be around people go get a different job and stop ruining it for kind people . you do not degrade people every time people come in .you guys never have a smile on your faces… I just want to say if you guys want happier customer service there’s also a Hawaiian barbecue place across the street and China A Go Go ..MUCH nicer customer service. I’m so sick and tired of businesses not providing SIMPLE COMMON SENSE OF customer service and being rude to the customers. It’s enough .

TO YOUR RESPONSE YOU DO NOT BECOME AGGRESSIVE WhenTHE ORDER was CONFIRMED.I did show her and started to explain that you guys need to pay attention to the drivers . It’s very simple to understand. You give food to driver and IF other drivers come FOR THE SAME ORDER the driver you gave food to stole it. She heard nothing I said😵‍💫. she still didn’t want to give me the food and said confirm when again I already did that’s why I explained to her how deliveries work to try and help but she became extremely rude when I was nothing but kind and respectful ... We have UP to 10 minutes LEGALLY (my limit is 1 min)to accept other orders so other customers get their food in the same area. . You do understand that people do break laws and there’s not much you can do? Do you know some drivers eat the food? And employees don’t make the correct order? Bad people are everywhere .. The way you treat customers is extremely unprofessional,rude and disrespectful not just me . you think you’re stopping theft of food because YOU SAID PRESS CONFIRM AND GIVE ATTITUDE ?Your rudeness is what triggers these people . 🫠We CAN still cancel the order when we confirm it you know that right?! . There’s places who make you scan the receipt you think that stops theft? No.YOU guys HAvE THE PICTURE of the drivers, that’s YOUR responsibility to pay attention NOT YOUR RESPONSIBILITY TO TELL US WHAT TO DO you are not our boss nor are we yours. kindness goes along way you know🤙🏽. you can’t make us lose money just because you want to stop having orders being stolen ! Rude actions cause a reaction .Take it up with Uber or DoorDash for hiring trashy employees and your employees by teaching customer service.! YOU KNOW AS AN OWNER THAT YOU GET REIMBURSED for stolen orders we all know that and so do the customers . It just isn’t convenient for anyone so your restaurant doesn’t remake it you just become disrespectful and rude.. Most “professional” restaurants remake the order and ask if you’re willing to wait .You take advantage of drivers all the time I see it and hear it. Customer service is important for business! Ever since this new management took over such rude employees it’s not the first time or second that’s my point over and over and nothing changes all you guys do is respond just to respond on here to people . .Rude employees isn’t good for business.how come other places aren’t so rude? You think food isn’t being stolen from other places? The employees understand that there is shitty drivers just like there’s shitty cooks,restaurant owners, employees and customers . YOU STILL PROVIDE CUSTOMER SERVICE BASICS THATs 101 of...

Small, seat yourself restaurant that is very clean and pleasant in atmosphere. The restroom was even emaculate which I always love since I have toddler. Staff who took my order were very nice, and even though I originally went in just for the restroom for my 3 year old (and theres a sign that clearly says "restrooms for customers only), the staff never questioned me and pointed me in the right direction. Supee grateful for that.

The menu has quite a few options dependent upon tastes which ranges from Chinese to Hawaiian, and American with burgers. After ordering it took about 10 minutes for my food to be ready. I got a combo plate and the portion size was far larger than what I assumed. You definitely get more bang for your buck here. This single meal is two meals for me because of the size. Flavor wise everything was good, I especially like the BBQ chicken. The breaded fish and shrimp were decent, not a ton of flavor, but the dipping sauce made that workout better. Overall I'm happy I...

Their food was the worst thing I’ve tasted, my dogs eat spicer food and even they refused to eat it. It was plain and bland, my taste buds actually begged me to stop eating it. There was so much food and yet it all tasted bad, the large portions did not make up for the flavorless food I forced in my mouth. They gave sauce for chili but they should have just added that to it from the start which makes me even more confused because we did not ask for sauce on the side. Everyone has some sort of sauce so who knows why they thought that it would help. Please don’t buy from here well unless you want to starve for dinner then help yourself. The manager also did not help whatsoever so I am confused on how they became manager, maybe they should fire them and the chef and the restaurant would be...