Zesto — Restaurant in New Albany

I turn 50 years old this December. Since I first started remembering, Zesto's has been there and a lifelong affair. I have ordered thousands of large thick banana malt milkshakes over the many decades along with many other items. They have always been consistently the same and especially on the thick part. They have always been thick to the point that I have had to use a spoon if I didn't want to wait for it to melt a little bit. Anyways this year everyone I have gotten has been so soupy it pours out like water. Like I said they have previously been thick like a Dairy Queen Blizzard. I finally questioned this at the window tonight and I was told that's easily solved and that too much milk is being used and making it thin. That's what I thought to begin with and I agreed. My server has worked with Zestos for 50 years so I assumed she knew what she was talking about. I received my milkshake and walked back to the vehicle. I took the lid off to check it and it was pure liquid. I debated going back up there so my wife took it up there and talked to our server. She now informed us that it was as thick as it could be made and the bananas are full of liquid and that's what made it get so soupy. I was totally floored by this response as we had just talked about adding too much milk makes it soupy and now the banana is making it totally watery and there's nothing she can do about it. I really do not like to leave a long review or a nad one if I can avoid it, but after being told something that is not right I will report it. A lil less milk or just adding a little more vanilla ice cream could have solved the thickness issue. Do I have to order a milkshake with no milk added? I hate when people try to tell me how something is when I've been ordering thousands of the same thing for almost 50 years and have just a little idea of what...

I have always enjoyed Zesto. Toniight, however, was the most exceptional ever. There was an accident at the corner of Slate Run and Charlestown Roads and people in both cars were injured. I ran over to Zesto to see if we could have some ice and paper towels. The manager sent one of the workers to get ice from their machine and ended up giving us ice and two sealed rolls of paper towels. Their care and generosity were so appreciated and will always be appreciated. Bless you all. PS As soon my knees stopped knocking, I drove right into Zesto and picked up lunch for tomorrow and a stiff drink for tonight( a large chocolate...

Ok i go zesto Often. Usually all good! However, the person working it to go window today had no idea what he was doing. There was a line of cars that sat in line for about 10 minutes or more 4 or 5 of them. Left the car in front of me had already paid for their order and they left when I got to the window. Add an ice cream cone. That was sitting there, melting, why the guy was taking care of people that were at the walk up window? This guy had absolutely no clue as to how to organize and work the window and the walk up window. Also I was very disappointed and what I received today. This was about 2:30. On...