Domino's Pizza — Restaurant in New Bedford

Buckle up cause this is going to be a very long review. Do not order from this location. I used to order from Domino’s at least once a week, sometimes more often, until I opened my pizza to find a baby cockroach nesting in the box. I was mortified and sick to my stomach, i immediately ran the whole order outside to the trash and didn’t order from dominos again for a very, very long time. Until recently a friend told me this location is better now and supposedly, they’re doing pest control regularly. After working 6 to 7 days a week, frequently working 16 hour double shifts in the medical field, I got desperate and figured I’d give them another shot, which clearly turned out to be a huge mistake. I ordered from them on a weekend evening and received a pretty burnt pizza, I was hungry and exhausted so I sucked it up and ate a piece and took the loss on the rest. But I was still craving a “good” dominos pizza, so a few nights later I ordered again, and yet again received an even more burnt pizza. This time actually inedible, I literally only ate a piece and a half of crust. It was late and I was pretty pissed off, so I waited to call until the next day, Unfortunately, I was working a double and was not able to call until I got out of work that evening, at that time I was told the GM was not there to call back in the morning. Mind you, I wasn’t looking for a refund for both orders, but I at least wanted my money back for the most recent inedible burnt order (never mind the fact I got the lava cakes and all three of them were also burnt and jammed at one end of the box all busted open and I didn’t complain about that). I do need to note, the first woman I spoke with was actually incredibly kind and understanding but as a lower level manager she could only do so much so she passed the call along to her GM. Instead of doing the right thing and refunding me, the GM scolded me saying that I took too long to call them and stated I should have called them that same night to have them remake it, but wasn’t understanding it was almost 10 o’clock at night, I had worked a 16 hour day and had another 16 hr work day the next day, and wasn’t gonna wait around for them to make a new pizza and redeliver it, plus frankly I don’t know that I would trust food after calling and complaining anyway. I even told her I had photos to prove how torched the pizza was but that wasn’t good enough for her. She tried to offer me $15 off for my next order and then tried to offer me $25 off on my next order, but why would I want more burnt pizza from a cockroach riddled business? All I wanted was my money back for my most recent order so I can move on and never order from them again. It’s not like I was asking for the tip money back obviously, just the money for the inedible food. She was incredibly rude, continuously cut me off and raised her voice over me. I felt like I was being scolded like a child even though I had a very justified complaint. I worked in the food industry for many years when I was younger, I understand it’s not an easy business to be in, so I’m always good to food industry workers, this is legit the first time ever in almost 40 years of my life that I’ve ever complained to a business about an order. Giving me a burnt pizza one time ever is a lot different than giving me a burnt pizza twice in one week, and that felt complain worthy to me. Ultimately all they had to do was the right thing, but instead now I’ll be hearing back from corporate on Tuesday as well as I’ll be contacting the department of public health. Hope it was worth the $22 for them. I’d STRONGLY recommend taking your business elsewhere or to another location, this location is gross,...

So where do I start?… this is mine baffling to me and I have to share this with everyone because it goes to prove how important school is. I ordered Domino’s online for pick up. My bill was $11 and change I gave my son $15 to go pick it up he was given someone else’s order that was for delivery.

Her bill was $30. My son then gave the cashier $15 to pay for our $11 pizza. The cashier then gives him three dollars change for this girl’s order who’s is $30. Let me say that again my pizza order was $11. The pizza order I got was $30. I gave the cashier $15. I got three dollars in return for a $30 order when I went back to pick up the correct order I was offered a refund and told that the kid was new , is this an excuse for a register to tell you how much change to give a customer you still get it wrong but the biggest part and scariest part the bill was $30 and you got 15 it wasn’t even enough to...

I called in my order of Spinach & Feta Stuffed Cheesy Bread along with a Large 3 Topping Pizza. When I got home and started eating my bread I couldn't find Spinach or Feta in it, when I hit middle of the bread there was 2 tiny pieces of Spinach about and inch long and the size of a spaghetti noodle wide, and no Feta at all. I called Domino's at 821 Rockdale Ave., New Bedford to let them know how my bread above was such a let down, and whom ever made it needs to be retrained. (I have ordered this bread before and it was good). The gentleman that answered my call with an accent to let them know, made me feel like I was bothering him, and he never said he was sorry that my bread was awful. All he said was "ya, I will tell them" and hung up. I am very disappointed being treated like this, I was trying to let them know so it could be corrected and don't happen to any other customers.

Very...