PrimoHoagies — Restaurant in New Britain Township

Before I start writing, I realize that mistakes can happen. Still, I don't understand how my order was so wrong. I stood right in front of the young man I placed my order with but later discovered, after I got home and dinner time approached, that it was wrong. When I called to see how the situation could be rectified the person who answered literally said nothing until I asked if she understood what I was saying. Her response was, "You want to place an order?". So I asked for someone else to be put on the phone. A different young man tried to help me but said that he didn't know if his manager would be willing to give me a discount or something new for free, which was my suggestion since I would have to drive all the way back to this Primo's location. I ended up just telling him to make something new and that I would be in to pick it up. When my daughter walked in to pick up the order, the same young man had no idea what she was talking about, so she had to repeat the entire incident all over again. This location needs much better training. I don't know if the same person who owns this Primos owns the one in Doylestown, but the one in Doylestown always has their...

Very Rude kitchen staff - the young lady that was taking orders was very sweet. I Called in an order for (3) hoagies and was told be ready in 15 minutes. It was a busy Saturday and after 20 minutes I felt forgotten and simply asked if my order was coming up soon. The gentleman on the meat slicer said "he's getting worked up because we are 5 minutes past his time". I was not worked up - simply making sure I was coming up.After I saw 2 orders go out ahead of me that actually ordered after I did - I once again asked if I was being made. This time a blonde haired woman chimed in and was rude and stated they were busy and following their training process. The meat slicing guy once again reiterated without acknowledging me that he was now 30 minutes backed up. All i wanted was a polite and respectful answer - all I got was attitude from the 2 people in back. Terrible service from what seemed to be the managers and I am glad Doylestown location is closer to...

Back a few years ago, I would have given a five star. After a few bad experiences lately, at this location and getting my hoagies home and unwrapping them. I couldn’t believe how light the meat was on all my sandwiches. So I decided to post on Chalfont community group on facebook, I was amazed of all the comments that came through with others experiencing the same problem. I thought tonight I give it one more try, ordered three sandwiches came home unwrap them all and very light on the meat, tomatoes cut so thin could see right through them. Oh and they forgot my hot peppers on the side again. I’ll take some fault for the peppers for not looking in the bag before leaving.. I’m fine with the little meat on the sandwiches but come on lower your...