Papa Johns Pizza — Restaurant in New Castle

Where to start? I guess we can talk about the positives first, since that will be the quickest. You barely have to worry about the order being wrong or bad. You get what you ask for, and it’s usually tastes well.

Now that the positives are out of the way, let’s talk about how you end up spending way more for less. I can’t say Papa John’s is unique in this regard as you literally have to use coupons to feel like you aren’t wasting money. Every pizza place does this now, to the point where they just give you the coupons online. But the problem is that even with the coupons, it still costs at least thirty dollars no matter what you get. You spend so much, only for it to take two hours to get your cold food, and both of these issues are sadly very new and preventable.

A few years ago this wasn’t an issue. The food wasn’t the best-priced, but it was still delivered at a reasonable time and hot. Turns out, they got a new manager recently who decided to fire all their drivers and outsource the deliveries to DoorDash. So now all the experienced drivers who had worked there for years lost their jobs for the dumbest reason imaginable. Now it can take up to three hours to get your food, because most of the DoorDash drivers in town won’t even accept these orders, and the ones who do just sit and wait for multiple orders before delivering.

Hire your old drivers back, for the love of God. There’s no way you're making a profit with these awful changes. Nobody wants to order from a place they know will just waste their time and...

They were very friendly, I called in a pickup order and they even helped me by suggesting a way to place my order that would save me money. It was only a 15 minute wait time and my order was right on time, if not a few minutes earlier. They were also very nice and patient with me when I had to pay for my order using all change! ( This may not seem like a big deal, but I've been to many places that made me feel embarrassed, like a burden and had an attitude and looked down on me when I've had to count out change to pay for my order) But they were super nice and made me feel comfortable and at ease by saying that they actually appreciated it because they needed the change. Whether they did or not I really appreciated the comment because they turned what could've been an embarrassing moment into a lighthearted one. So I would like to give shout out to the employees at the Papa John's in New Castle, saying thank you so very much and keep up the good work and the great attitudes and people skills you...

If u could leave no stars i would Service very rude waited over an hour for a pizza that I ordered at 5 PM. Did not get to pick it up until 6 PM. Guy ignored me for the first 10 minutes putting stickers on a box finally when I asked was my food ready he said no I said well. My app said it is he said don’t go by that it all says ready and it’s not he asked me my name. I told him my name he went to the shelf said no not ready yet. Took other people‘s orders grabbed other people‘s food that came in after me Went over there and put more stickers on a box then right back over and then yelled my name the pizza was done the whole time. I literally ordered just a cheese and a pepperoni basic pizza. It was ice cold when I got home spend all that money for nothing I will not be going back. It was the first time that I have ordered from here and my last Definitely...