We dined there tonight for my birthday. The evening started out great, the service started great. We ordered appetizers that were very good. We ordered the beef empanadas and mac n cheese. Next for main courses my husband ordered a pasta dish with some sort of seafood in it and said it was good. Our son ordered the beef medallions and said it was decent. My daughter and I ordered the ribeye for 2 people, MEDIUM WELL-which is almost well done with a slight hint of pink, right? Well what we received was a steak rare/medium rare-red and bloody, sitting in blood. YUCK! Now we know some people prefer their steaks that way and I am not knocking you. But we don't like our steaks that way, hence why I ordered medium well. So I nicely and quietly called our waiter over to express the cook on the steak wasn't as I ordered it. The waiter who had been very nice up to that point said it was "medium well to well done." Please see pictures attached. My husband and I again nicely stated that no medium well should have a little pink, but definitely not red and bloody. He then gets very aggravated and again he stated "this is medium well to well done." We all point out the obvious pool of blood all over the steak, around the steak and also merging into the mashed potatoes. He then said "okay I will bring out a hot skillet so you can finish cooking the steak." ??? Now I am a great cook, and our son is a chef. However, if I wanted to cook my own dinner on my birthday no less, I would've stayed home, and my family and I would have saved a lot of money. Nonetheless he brings the skillet. We attempt to finish cooking our dinner and the steak is still red in the center (no more blood) and tough. At this point we were over it. We would have respected if the waiter just told the truth that the kitchen messed up the steak. I can respect that, things happened. Just rectify the issue and let's move on. No instead, he got very defensive and started debating. Also, the resolution was for me to cook my own steak, and no compensation was offered, and the biggest kicker is adding gratuity. One of the bus boys witnessed everything and felt badly about it. He then offered to get the manager for us. The manager came over and he was apologetic and very gracious. He gave us a house dessert on the house which was the gelato cake. We also ordered and paid for creme brulees for myself and the kids, and my husband ordered the cinnamon cake. The desserts were all delicous! The creme brulee and the cinnamon cake were the best. The waiter was nice enough to sing Happy Birthday with some of the other crew. After, we paid the check, as well as the automatically added gratuity and left. A few things, I do feel the ribeye dinner should have been removed from our check . However, I did not ask that it be removed as I did not want to lend into the stereotype that we just didn't want to pay for our food. No we were well prepared to pay for our food, and we don't mind paying for good food. Also, in hindsight I think I should have adjusted the gratuity. Oh well. Long story short, we wanted to come back for the brunch one day, but I don't think we will ever go back.