Dunkin' — Restaurant in New Haven

They always give me Hot Chocolate instead of a Duncachino son I have 2 drive 10 minutes outta my way every morning just so I can get the coffee I like in the AM. Besides that I habe no complaints, I can see a few mistakes here and there but this is a every time I go thete Experience, I literally have to taste my coffee before ai pull off when I go there to make sure they gave me the right thing. The owner may wanna consider looking into better staff for there morning shifts Monday - Sunday cause the people working the daily am shift or whichever shift its called whoever works around 545am-615am everyday always messed up my drinks and I works at Dunkin when I was a kid ita not have to put a cup under the spout and hit the button forbthe size. Youve lost a everyday customer to McDonalds across the street who ordered for his entire work crew daily. An I know Im not the inly one these women who work the am shift have screwed over. We work hard for our money now a days and to bw robbed from a franchise chain daily wven if ita only 3 bucks its still money I worked hard for and I should be able to get what I pay for. Ill happily change my review and put to 4 or 5 stats but not till this issue is corrected thank you for your time and patience. Hopefully a manager or owner reads this and addresses the...

Young lady had a problem when we were ordering our order we had to repeat it after we were about to move up already . That’s not that bad it’s when I receive COLD snackin bacon and I asked for it to be warmed and she had an attitude and said I should’ve said something about warming it up . Please tell me who eats COLD BACON? not room temperature but COLD ! Any other dunkin I’ve been to automatically heats it up ! So after she said that I said okay and asked her is the bacon supposed to be COLD she said YES . I proceeded to tell her I’ve been eating this for years and never had it cold . She wanted the last word when it’s not about that it’s about customer service . She once again repeated “ next time ask for it warmed” . And I told her “ that’s fine , you already said that “ she went back inside and took a while to warm up just some bacon and sent someone else out to bring it . So instead of her bringing it she sends someone else mind you she just had all the time in the world to come outside and try to scold me about asking for my bacon warmed . In what world is it wrong to ask for something how you like it when it’s an option and your paying for it . It isn’t like I asked for something that they couldn’t do . It’s ridiculous very...

I'm going to the Dunkin' donuts for the past 4 years maybe. Or so. Went to the driving ordered a black tea with one sugar. Also a multigrain with cheddar cheese and egg. Ended up with black coffee. And no cheddar cheese on my sandwich but that make believe yellow cheese. Day after I explained the woman she had messed up my order. And ordered the same thing. She charged me $7 and change and did not refund anything or any explanation. My card has been reloaded 14 times this year at $25 each time. You would think they would easily buy me a coffee and a bagel. There is no gratitude whatsoever of going to the same place day after day after day. I come with the same white pickup truck every day for the past 4 years they do know me. Oh well it is I...