Dunkin' — Restaurant in New Haven

There was a long line in the drive through, so I understand they were busy. I ordered 4 food items, 2 of them being hash browns. I did not check the bag until after I left, and when I realized I did not receive hash browns I paid for, I returned. I went inside with the bag and the receipt, the first woman I spoke to was kind. She relayed the message to the individual who was in charge of food. The one in charge of the food said to me with utmost disrespect and attitude “I know I put them in there. I remember putting them in there. But I’ll do it anyway.” And then sarcastically told me to have a great day. I apologized to the first woman for the inconvenience, and she reassured me that it is not my fault. Granted, they were busy at this time with drive through orders so I assume if she “remembers” putting them in there that maybe she had mistakenly put them in someone else’s bag, however, the way she accused me of lying was ridiculous. Why would I leave and waste my time coming back to lie about receiving fking hash browns? The amount of times that I have received the wrong order or did not receive everything I ordered but didn’t go back to correct it well surpasses this one time that I decided to come back. I appreciate the other employee who seemed to be suffering the wrath of her coworker as well, her curtesy will be the only reason I come back after being talked to like that over...

I went to this dunkin today and when i first walked in i walked to the counter and instead of being greeted i was asked "what do you want.?".. i took this as rude but just ignored it . I ordered 2 teas both milk and 7 sugars . I got my teas after waiting about 7 mins and wjen i drove away noticed that the teas both were made wrong.. i had a drs appointment so decided to RETURN to this dunkin so i can get my teas fixed . As i walked through the door was i was given a dirty look and asked what happened so i went to explain that the teas were wrong and was cut off and told "well the sugar is at the bottom and there is milk in it...." so i politely asked if she can remake the teas and again i repeated milk and 7 sugars.. and again i was cut off "i know i was the one who made them.... " so again i waited for my teas and got into my car and tried them and AGAIN they are wrong i give up i will fix them at home . i am a manager in a fast food resturaunt and so i understand that mistakes do happen but if a customer comes back with a problem u dont give them an attitude about it.. i will never go back to this dunkin extremly rude customer service and still...

OMG!!! Came to this Dunkin because I didn't like the way my donut, chocolate frosted no sprinkles, looked at the one on upper Whalley across the street from KFC (very nice staff though) Drove to Westville DD across from Burger King, I ordered 3 chocolate frosted w/no sprinkles. Opened the bag before I even pulled off from the window took out a donut and why did it have a curly light colored HAIR ON THE DONUT!!!!!!!!!!!!! I thought I was going to pass out throw up first and then pass out again and throw up again!!!! The employee was still at the window! She had the nerve to act like she had an attitude cause I saw the hair and was freakin' out!!! I told her to just give me my money back and take these disgusting donuts back!!!!!! Happened so fast, I thought uuuugh why didn't I take a picture......... This is exactly why I hadn't had donuts from any DD for soooo long but I just had a taste for one and confirmed my worst fear!!!!!!! THESE FEARS OF UNSANITARY SERVICE IS WHY I STOPPED EATING OUT ANYWHERE 98% OF THE TIME... For drinks when I do! NEVERRRRRR AGAIN I give kudos where it's due but when it's something like this......