Maybe this will get some attention from the private equity folks bleeding the life out of Sally's in search of the all-mighty dollar.

LONG time Sally's die hard here. The kind of die hard that used to have the secret number to call ahead and order and have a reservation. The kind of die hard who's disgusted to see salad on the menu.

It KILLS me to give you guys a crappy review, but you absolutely deserve it. I have given you guys years to figure out how to make the pizza correctly and consistently and it's just all over the place. It is depressing to see the decline of Sally's under new ownership who's seemingly only focused on growth and dollars.

Regardless of my disdain for ownership hunting for every dollar so they can get a bigger yacht, and having things like salad on the menu, I think you guys have done a lovely job with efficiency and customer service. You've also done a wonderful job keeping a lot of the original charm of the New Haven location there (dirty walls, crooked stuff on the walls, old dirty light fixtures, jukebox that's been broken since the early 90s, etc). That's the end of my compliments.

The pizza though, woof. It is inconsistent at best. Sometimes I think "man, it is almost like Ricky and Bobby made this and Flo is still at her table" and other times I literally have to send it back because it is made horribly wrong. Sometimes its too thick. Sometimes there's too much cheese. Last night the clam pizza was SOAKED in clam juice and falling apart. I'd say I have no choice but to send back 25% of the pizzas I get there because they are heinously wrong. That number would be closer to 75% if I didn't have a conscious about food waste.

It is almost as if you've hired a bunch of folks to make the food who are paid to do a job and have no idea what Sally's once was and don't have a true stake in the business? Sarcasm intended...that's exactly what has happened.

Oh yea, it also costs 2-3x more than it was with Consiglio ownership, so the quality issues are inexcusable. Anecdotally, I'd say any time I have gone when Ricky is there, the pizza is far better than when he isn't there. Shouldn't be surprising, I guess?

You guys have to get a handle on 1) making the pizza AUTHENTIC to what it was and 2) making the pizza CONSISTENTLY. It seems you are hyper focused on growth rather than perfecting the product, and as is typical with private equity owned grow-at-all-costs businesses, you will of course end up screwing up the very thing that made this business famous: PIZZA.

I have hope that someone at Sally's cares about the pizza more than $$. The Jukebox could be turned into another table (aka more $$) and it has not been, so if that person would like to reach out to me for some real honest no BS feedback, I would be happy to provide it.

Get the pizza closer to what it is supposed to be and get the pizza to be consistent and I will gladly amend this to 5 stars.