Dunkin' — Restaurant in New London

I go here 5 or 6 days a week and always order my coffee through the app. I had some cash I wanted to spend so I ordered at the drive thru. My drink came wrong so I pulled back in and politely asked for it to be remade. (I already have social anxiety so I didn’t even want to ask) But I did. The girl at the drive thru was so rude and told me I ordered my coffee wrong when I know I didn’t. She cut me off while i was speaking and said “ok pull up then” I pulled up to the window and she handed me my drink with her arm out of the window and her back completely facing towards me. I said thank you and she ignored me. I work in food service and I know how customers can be but I was not rude or giving them a problem in any way. It’s sad because I also leave a tip almost every time I go there. This one experience was enough to make me not go there again. If you work in food service for tips you’d think the person would at least try to give descent service to keep the customers coming back and getting more tips but the one girl in particular ruined it for everyone there. I would say a name but i’m not...

The Dunkin in New London next to McDonald's is clean,friendly and they care about making sure your order is correct..I have bad reaction to caffeine and have had many Dunkin donuts mess up my coffee and I have bad reactions..but not at this Dunkin..I'll drive so I can feel safe that I'm going to be reaction Free. Well it's happened I got a caffeine coffee the other day but still would go to this Dunkin vs. going to the other Dunkin that don't care if they give you a caffeine coffee frequently. The ride of getting decaffeinated Coffee was awesome,but now becoming like the other Dunkin with all the new hires. Watched a newbie not listen to my order and make me a caffeine coffee. Thank God I know where the decaf coffee is located. The person taking the order told her and I said can I please have someone else make my coffee she got all attitudish and stormed in back. I said I just don't want a reaction and it's not personal. Today got threatened in the parking lot over someone parked in the lines of handicapped parking. Seriously not worth getting...

Three females at the drive-thru working, no good morning, no how can I help you, nothing. Other male employee was behind the counter wearing a black hoodie with his hood over his face. I had a very large order with more than three drinks and they didn't even bother to put my cups in a cup holder. Terrible customer service. Please re-train these individuals. I work for doordash and don't have time for the rudeness and slower times. it seems as though employees are not being trained in customer service or how to communicate anymore. That will be my last stop there. Dunkin' corporate needs to take a look into this one for sure. Wow. The first thing you learn in customer service is how to communicate, how to greet customers, direct eye contact, etc. This was...