Hoffman Audi of New London — Local services in New London

Today marks the 11th time I drove off in a beautiful new Audi but the first time I did so from Hoffman Audi of New London. The team members represented Audi/Hoffman professionally and provided support and services that exceeded my expectations. Since my sale warranted personalized attention to detail and, in appreciation of the Hoffman hospitality, it’s my pleasure to return that favor.

Service Department when Mark and I discussed the pending services that were detected. Note: I have been servicing my car for only 6 months at Hoffman, where I’ve had no experiences prior to then so, I basically was new to Hoffman and rolled in with my 7-year-old Q5 that paid for itself over the years while racking up over 25K/year! Hoffman Service Department: 1) I never ever felt inferior to customers servicing brand new high-end Audis when I brought in my Q5 with 191K miles. 2) All the service reps knew about my car and could access status of the job(s), give me updates and details whenever I called/stopped in and Mark was unavailable. Their collaboration is to be lauded. 3) Mark gets me. He always broke down service assessments into simple categories: what's absolutely necessary, what can be put off and if there were any temporary solutions he would recommend (no guarantees, of course). A few weeks back was when he and the other reps helped me weigh the pros & cons to repair my aging Q5 or consider a new car.

Enter Raquel in Sales, whom Mark personally introduced me to and gave a brief overview of my situation. I cut to the chase and gave Raquel concise details on what I wanted to pay, which specs and accessories I preferred and then I sat and waited. Under that annoying pressure, Raquel connected with me a few times to assure me she was working on the options and thanking me for my patience as she was gathering the information. Raquel worked with me, focused on my preferences and she provided detailed a clear overview (handwritten) with the appropriate inventory and both lease/sale options for each. When my “simple” requirements changed based on new information on features, Raquel modified her information quickly and graciously. When negotiating the price, Raquel kept me updated on her negotiations with the general manager and that she was doing her best to earn my business as a “new” customer to Hoffman. The final figures were fair, and leasing details secured.

Enter Robert Duncan, the Business Manager for leasing/financing. Robert advocated on my behalf and negotiated with Audi Finance to ensure the lease agreement was fair, the nitty gritty was included (a.k.a., absorbed mostly by Hoffman and not me!) and my privacy, finances were not exploited. Robert took the time to understand my financial profile, took the time to contact Audi Financial advocating a personalized overview that doesn’t translate from bullet points, my prior record of Audi loans/payoffs and Audi’s commitment to retaining customers were factors that complemented my obsessive compulsion to maintain exceptional personal credit.

I’m proud to be an official 11th-time-over Audi client who is proudly based at Hoffman Audi of New London, where my loyalty and business aren’t taken for granted and where I’m appreciated and welcomed every time I visit. The Hoffman Team should be proud to have this loyal Audi client new to their database....

I'm writing this review to share my recent service experience on November 14, 2024 with Hoffman Audi , of New London. I have a RSQ8 Audi that had a service bulletin for the alternator, also needed service and PPF (clear film protection replacement) to hood and lower left panel. Sean Lewis, assistant service manager greeted me as I pulled into garage of the Audi dealership with a big smile and hand shake ...we went inside to go over all service to be done and also took pictures of PPF protection coming up in two areas. He then issued me a brand new SQ5 loaner suv as Sean had to contact a outside vendor that installed the PPF with a 10 year warranty, also had to have his master technician Kyle do all the software updates and also replace the alternator as it was a recall idem...and was a several hour job to replace under warranty ...Sean, keep me updated several times during the day and also informed me that the PPF vendor would be in the following morning to remove and replace PPF on two panels of my suv..Sean,also sent me pictures when completed and also called me to let me know that they were going to keep my suv inside over night and reapply the simonize glass coat to the entire vehicle the following morning including the wheels and interior...Israeli, the detailing technician did a outstanding job on reapplying this coating and my vehicle looks showroom new:) Sean, Kyle, Israeli and the rest of the master technicians at Hoffman Audi of New London, Connecticut are by far the BEST dealership after the sale with regards to giving each and every customer the very best service experience in the country, with Professionalism, tremendous knowledge of the Audi brand, extremely friendly, down to earth ,gentleman who truly loves their job and wants to continue to provide each Audi customer with exceptional quality and customer service support...Sean,is a HUGE asset to the Hoffman Audi auto group of New London ...Also, I must not forget Tony The GM of Hoffman Audi also was involved with entire process to oversee that everything was done to my satisfaction...which is very rare in today's automotive industry as most dealerships forget about you right after the sale and it's just about making the next sale...well,that's not the case at Hoffman Audi of New London...every customer is part of the Audi family and I can't say enough about what a wonderful experience that I continue to have each and every time I bring my suv in for service/ winter wheels change over, ect...it's been 2 years now as my RSQ8 is a 2022 and it's been a real enjoyable...

I was BLOWN AWAY! This was my first service at a new dealership. I'd never owned an Audi before, and I was a little intimidated. I was greeted in the drop off area, and directed to Mark Steponaitis in the service department. Mark was EXTREMELY helpful, and couldn't have been more pleasant on a Monday morning. I had a software update that I hadn't scheduled and he said it would be no problem to take care of it, while the 15,000 mile service was being performed. Mark directed me to the waiting area, and offered me a breakfast sandwich while I waited. I said no thank you, and he said there were cold beverages in the refrigerator, a Starbucks coffee station and granola bars for my convenience, just help myself. At first, I thought, maybe he's just being nice to me, because I'm new here. But, Mark treated everyone he waited on, like they were the most important person at that moment. While I was waiting, everyone I came into contact with was friendly and courteous...Salesmen and ladies, technicians, managers...everyone. Raquel Blonshine, who sold me my car, came by and said hello, and asked if I needed anything. Also, if I needed privacy for a personal call, there was a "privacy room" down the hall for customer use. Robert Duncan asked if I needed anything and if I'd like a coffee or anything. It's nice to feel welcome. About an hour and a half went by and Mark came by and said it was only going to be a few more minutes, they were washing my car. I just thought they were going to run it through one of the local car washes, but I looked and they were "hand washing" and vacuuming my car. Mark had me sign my receipt and I was on my way. This may seem like a normal visit to a lot of people, but to me, the service was AMAZING! I've told at least a dozen people about this experience. All I can say is "THANK YOU"...I really do appreciate that and I'm not sure if I'll ever get used to that level of service! But please, don't stop. I want everyone to have the experience that I had...5 STARS...