Wendy's — Restaurant in New London

I haven't been to this location in nearly a year, but I was extremely disappointed in both the quality and service.

I used the drive-thru around 11:30 AM and asked the person working if they had baked potatoes available. I was told they did. I proceeded to order a baked potato, a 4-piece, and a 6-piece nugget (using a mobile coupon to get the 4-piece for $1). I paid $11 and change after the coupon.

When I arrived at the second window, I was suddenly told they were out of baked potatoes. I informed the woman at the window that this changed my entire order and asked if I could just do the Biggie Bag with the 4-piece nugget and cancel the 6-piece.

Apparently, they thought they could make that change without offering a refund. When I asked about the refund, I was told, "Well, I gave you the 6-piece with the Biggie Bag, and the Biggie Bag costs more than the potato." I responded, "I specifically asked for the 4-piece. Changing what I ordered doesn’t make this right." Again, they offered more food I didn’t ask for.

At this point, I had to ask to speak with the manager, who also tried to convince me that the Biggie Bag costs more than the potato. This is very simple math: a $6 Biggie Bag plus a $1 4-piece (with coupon) equals $7 plus tax—not the $11+ I was charged.

I finally got frustrated enough to tell him he could take the entire bag back and just refund me. At that point, he agreed to refund me for at least the 6-piece nugget. I accepted that just to be done with this mess, as it would bring the cost closer to what I should have paid in the first place.

After leaving, I realized I never received the drink that was supposed to come with the Biggie Bag. On top of that, the fries were cold, the bun was incredibly stale and inedible, and the burger was so dry it didn’t even taste like a Wendy’s burger. The only decent part of the meal was that the nuggets were fresh.

I will certainly not be returning to this location. I don’t know what’s going on there, but it has gone completely downhill since...

Service waz great 4 today. But cant say much for my beaconator. Nt busy inside. As u see bacon all piled on one side. Itz 1 slice of bacon broken into 2 sm & a quarter pieces. On the botom 1 slice broken into 3 equal sm piecess. Fair cheese on botom of bread & only on the top of first patty.. Definitely lookz nutn let any pictures i saw. Where bacon hangn out . which lookz like 6or 4regular slices. 3 or2 on top wit cheese on top & botom patties.. I know never looks like the picture but it's definitely false advertising. For sm meal wit $2off coupon costing abt $9.00 and change should be better. Again not busy inside. Drive thru. Semi busy.. Is wat it is pretty sad when you habe to re arrange your own buger to male it lookgood & get even bites. Iknow they were short on staff couple dayz ago they closed the inside around 4pm or b4. Reopened it around 7 or 8pm maybe. It waz cold inside while the entrance seemed to have more heat than the window siting.. I wrked a a Wendy in the 80's & in. Early 2000's. This is sad or not really happened. Hell we had to toast buns on machine. On kiser rolls. Seeds or no see. I miss Big classic's. The quad big classic 4 patties. I knw itz nt fast food Wendyz alwayz made to order. & what happened to the cheese & broccoli potato. U...

This happened today on March 3, 2023 between 1 and 2 pm. I ordered two spicy chicken fillet sandwiches. It was a special Two for six dollars. I also ordered One large Fry and One baconator Fry. When I got home I noticed the neither sandwich had lettuce or tomato on it. And the Fries were old and dry and super salty like they had been sitting at the bottom of the tray for hours. So, I called the manager who was Hispanic and told him how bad the food was and how I basically got two chicken sandwiched without lettuce or tomato. Just the bun and the chicken fillet. He turned around and didn't want to take responsibility for the horrible food. Instead he told he it's not his fault it's the sandwich makers fault and it was the district managers fault for giving me horrible fries. He is a manager but nothing is his fault. And these clowns who work at the Wendy's on Colman street in New London deserve 12 or 15 per hour ? Get real this location has been going down hill the last 6 months. Do not eat or order there. It's a waste of your...