Buttermilk Drop Bakery — Restaurant in New Orleans

My recent dining experience left me feeling quite disappointed. As a customer, I believe that the quality and execution of the dishes I order play a crucial role in my overall satisfaction, a sentiment supported by research published in the Journal of Culinary Science & Technology (Smith et al., 2019).

Unfortunately, my experience with the shrimp, grits, and honey butter biscuit fell far short of expectations.

The shrimp and grits were particularly underwhelming.

The dish lacked proper seasoning, which, as Spence (2015) notes in his research on flavor perception, is essential for enhancing the taste of any meal.

Klose et al. (2004) further emphasize this point, suggesting that inadequate seasoning can lead to a perceived lack of flavor.

To make matters worse, the watery consistency of both the shrimp and grits and the eggs indicated potential issues with the cooking process or ingredient proportions, ultimately detracting from the dining experience (Childs & Drake, 2009).

Adding to my disappointment was the honey butter biscuit, served without any honey.

This failure to meet expectations is a significant issue, as research by Namkung and Jang (2007) demonstrates that discrepancies between menu descriptions and the actual dish can contribute to customer dissatisfaction.

This oversight in quality control further solidified my negative impression of the restaurant.

Overall, my experience was disappointing and, unfortunately, aligns with scholarly findings.

The issues I encountered with preparing and presenting my dishes raised valid concerns that could impact my decision to return or recommend this establishment to others (Smith et al., 2019). Addressing these concerns through improved culinary techniques, quality control, and adherence to menu descriptions would be crucial for enhancing customer satisfaction and the restaurant's overall success.

References: Childs, J. L., & Drake, M. A. (2009). Consumer perception of fat reduction in cheese. Journal of Sensory Studies, 24(6), 902-921. Klosse, P. R., Riga, J., Cramwinckel, A. B., & Saris, W. H. (2004). The formulation and evaluation of culinary success factors (CSFs) that determine the palatability of food. Food Service Technology, 4(3), 107-115. Namkung, Y., & Jang, S. C. (2007). Does food quality really matter in restaurants? Its impact on customer satisfaction and behavioral intentions. Journal of Hospitality & Tourism Research, 31(3), 387-409. Smith, S., Collison, A., Tidwell, P., & Barclay, V. (2019). Understanding factors influencing customer satisfaction in the restaurant industry. Journal of Culinary Science & Technology, 17(4), 319-342. Spence, C. (2015). Multisensory flavor perception. Cell,...

Nice Black owned business. May need to retrain the young woman who works there on customer service. You don't just tell them to ask what a person wants a type it in the register. You have to tell them how you want it done. For instance (true story 2 weeks ago), when a customer comes in you immediately get off your phone. You don't wait 5 minutes for the other person to say to you I know you see that customer there. And when a customer comes in, you don't yell go next door. I love the food here, but you cannot have someone ruin your business, because of poor service. And they have to be managed. BTW I walked out after the item I wanted they didn't have. In the past I would have bought something, but I was in shock how she was just sitting there. The little boy who has worked there since he was 10ish looking on the donut side is well trained or is smart enough to connect the success of the business to his success. I wish you would allow tips on cards. I don't carry cash or when I do I have just enough. I have to apologize for not being a better tipper to him. Last thing since I am writing this on essence a few years ago I had friends in town and I was bragging about the breakfast rice and yall was serving potatoes instead. Always put your best foot out for company not your easiest foot. They didn't spend anything. People can get...

Came here last week to get assorted doughnuts for my staff. We r a crew of 15 and I am the laundry manager at a large hotel not too far away. My staff does such a good job that I wanted to reward them with a doughnut party because they processed 5,000 sheets in a day from the iron and folder. I was shocked. 8 hours they fed 5,000 sheets through the machine! The washers we have r huge 600 pound Braun open pockets and dryers r 800lb CLM dryers. The staff is very hardworking and definitely deserves these doughnuts . Marry and sue don’t get along though they came down from the restaurant because they heard of the party and marry grabbed a hot towel out of the dryer and tried to strangle Sue with it. I had to lock them both in the dryer until we were done the doughnuts. 🍩 these doughnuts were absolutely some of the best we ever ate. Glazed, filled and some even had sprinkles! God damn SHITS BUSSIN !!!! I would definitely recommend this place and I’m coming back with my family for breakfast because they have some amazing breakfast sandwiches and waffles as well. I can’t wait to dine here with the fam...