Domino's Pizza — Restaurant in New Orleans

On 3/4, I attempted to order two medium pizzas and a cheesy bread from this location. I understand that it was Mardi Gras night and that they were busy, but waiting over two hours for a simple order is beyond unreasonable.

After an hour, I called for an update and was met with a defensive and unhelpful manager who assured me that the driver would be picking up my order soon and that I’d receive it within the next hour. Forty-five minutes later, I checked the app, only to find that my order was STILL sitting in “quality control” and had not even left for delivery.

At this point, I called again, only to be told to expect yet another hour-long wait. According to the app, my order had already been cooked, which meant it had been sitting under a warmer, getting soggy and stale. The manager, who seemed more interested in making excuses than solving the issue, said he would check on my order and call me back. When he did, he told me that they had only just made the pizza and that I should just come pick it up myself.

When I arrived at the store, my suspicions were confirmed—the pizza was cold, soggy, and completely inedible. Instead of taking accountability, the manager continued to make excuses and **spoke to me as if I were too stupid to understand it was a busy night. In the end he did remake our pizzas but only after we told him that it was unacceptable.

I get that this was a holiday and that demand was high, but that does not excuse the complete lack of professionalism, blatant dishonesty, and terrible customer service I experienced. I will never be returning to this location, and I strongly advise others to avoid it unless they enjoy being treated poorly and waiting hours for...

I ordered online for pickup inside. When I got there the app told me to touch "I'm here" then come inside to get my order. When I went to the door it was locked and someone inside motioned to me that I had to go through the drive thru which had about 6 or 7 cars and the wait was close to thirty minutes give or take. I then called and spoke with a young lady and told her ordered online and was there to pickup my order. She said hold on and put me on hold and never came back to the phone. I wasn't even offered contactless delivery. Service was unacceptable and there was no customer service at all. I will not patronize this location again. I will go to Mid City for hopefully better service and better customer service. 10/13/25 I ordered through Door Dash and my pizza was shown as delivered at 7:11pm when I called you about my pizza at 8:25 it still hadn't been delivered and the person with whom I spoke to the first time I called said the driver had 6 orders before me so I waited then after about 20 minutes I called back and that same manger told methat he was still delivering and would still come. I caked again at around 8:23 and the lady I spoke with that said she was a manager said he was coming but he had 11 orders and I told her that my pizza had shown delivered at 7:11 on the Door Dash app. She kept saying the same thing over which was unacceptable and I didn't accept it she just hung up on me. In conclusion the pizza was finally delivered at 8:28. Terrible. Just terrible. It'll be my last time ordering from...

They couldn't get the most simple order correct and they did a poor job correcting their mistake. I understand that mistakes happen (I've made plenty), but it's how a mistake is corrected that can make an impact. First, I would have left without half of my order if I hadn't reminded them that I ordered more than just a pizza. Worse than that, I (stupidly) didn't check my pizza until I got home and it was definitely the wrong pizza. I ordered cheese. It literally doesn't get more simple than that. When I called to tell them my order was wrong (no apology by the way) I was told it would be 10-15 mins for my pizza. I went back, waited 10 mins in the parking lot, and then went around to the pick-up window. The lady at the window didn't even know my order was wrong--when i gave her the pizza she shouted to someone else, asking them if they put my pizza in. Apparently they hadn't put another pizza in the oven because I waited for 10-15 mins at the window without them telling me anything...and there was also two cars waiting behind me. At one point I saw four of the workers arguing over something and then they went through all of the boxes of food that was waiting to go out, apparently looking for a missing order. More time passed and finally I got my cheese pizza from one of the workers that was standing there the whole time doing nothing but biting her nails. Hope she didn't touch my food with those hands! All she said was "sorry bout that." Ugh. ...